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Annual Report and Accounts 2024

Independent Age's 2024 annual report detailing its Helpline, grants and policy work tackling poverty and financial hardship in later life across the UK.

Report snapshot
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About

Helpline and advice service, grants programmes (Boosting Advice Fund, Older People's Fund), policy and influencing, housing and welfare guidance Custom geography from upload: England

Key Metrics

Key Metric 1 £5.7m+ in unclaimed benefits identified for 1,067 older people in financial hardship
Key Metric 2 27,107 interactions on the Helpline
Key Metric 3 £5.2 million awarded in grants to 37 not-for-profit organisations

Key Outcomes

  • Increased income security for older people facing financial hardship
  • 54,172 campaign actions generated to influence decision-makers on pensioner poverty
  • Improved access to housing rights information for older private renters through a new guide

Geography

Other

Impact Snapshot
Key Metric 1
438,000 pets treated across 49 Pet Hospitals, equivalent to 4,700 pets every working day
Key Metric 2
Over 2 million treatments provided; veterinary services cost over £85 million, funded entirely by donations
Key Metric 3
327,000 children reached with pet education messages; Pet Health Hub received over 4 million online visitors
Veterinary care provided to the pets of over 360,000 people in financial hardship across the UK, with 46% of clients disabled or living with a serious health condition
Impact Snapshot
Key Metric 1
2.4 million benefits calculations completed via free Benefits Calculator
Key Metric 2
1.5 million people identified new benefits worth an average of £5,396 each (£12.9bn total)
Key Metric 3
£3 million in grants awarded, supporting 2,164 people across the UK
4.8 million people accessed the Turn2us website for information on claiming support they are entitled to
Impact Snapshot
Key Metric 1
7,325 individual children supported; 9,269 instances of support across the year; 6,660 referrals fulfilled; 485 emergency newborn hospital packs delivered to 23 London hospitals...
Key Metric 2
734 regular volunteers; 31,348 volunteer hours; 146 one-off volunteers (700+ hours); 99 corporate volunteer groups (3,900 hours)
Key Metric 3
Items gifted worth over £3 million (if new); 128 tonnes of goods redistributed; £22,714 in financial support secured or saved for families via signposting;...
Connections and signposting: Family Connections team spoke to 2,764 families; signposting support provided 1,037 times; 77% of signposting recipients had never accessed similar help before; £22,714 in financial support secured or saved