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2023 Free
Impact Snapshot
Key Metric 1
2,037 patients treated due to critical injury and medical emergencies (up from 1,773 in 2022)
Key Metric 2
3,502 patients treated by the Physician Response Unit (PRU), with 77% managed in the community
Key Metric 3
£16 million raised from supporters, with 96% of income from public support
Up Against Time appeal launched to raise £15 million for two new helicopters, including a record £3 million pledge from the London Freemasons
Impact Snapshot
Key Metric 1
Up to 3,000 people with sight loss supported across the Black Country and Staffordshire
Key Metric 2
£438,506 in National Lottery funding awarded in 2024/25, supporting continued service delivery in the 150th anniversary year
Key Metric 3
Government contracts grew to £892,565 in 2024/25, up from £645,640 the previous year, reflecting expanded statutory commissioning
150th anniversary year (2025): 150 years of continuous support for blind and partially sighted people in the West Midlands since 1875
Impact Snapshot
Key Metric 1
1,140,923 visitors to website accessing free SEND legal guides
Key Metric 2
3,017 pieces of advice delivered via free helpline services
Key Metric 3
3,438 parents, carers and professionals trained on the SEND legal framework
8 national consultations responded to, contributing IPSEA's evidence to SEND policy development
Impact Snapshot
Key Metric 1
3,127 call-outs with 2,056 patients treated across Berkshire, Buckinghamshire and Oxfordshire
Key Metric 2
1,181 cardiac arrests attended, representing the most frequent type of incident
Key Metric 3
1,076 new patients and families supported through Aftercare service
Critical Care Response Vehicles covered over 133,000 miles delivering specialist care to communities
Impact Snapshot
Key Metric 1
1,167 missions across Wiltshire, Bath and surrounding areas — a 10.6% increase on 2022
Key Metric 2
328 missions with critical care doctors on board, the highest ever recorded
Key Metric 3
93 active volunteers contributing 1,710 hours across 209 community events attended
36 blood transfusions, 45 pre-hospital emergency anaesthetics and 12 surgical interventions performed at scene
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Impact Snapshot
Key Metric 1
£6.8 million allocated to patient and family services, research and essential equipment
Key Metric 2
22,288 volunteer hours gifted across the charity in 2024/25
Key Metric 3
Record levels of community engagement, with significant growth in services and research and innovation
Investment in pioneering research and innovation at The Beatson West of Scotland Cancer Centre and Beatson Institute for Cancer Research
Impact Snapshot
Key Metric 1
620+ young people offered youth worker support through the NEON pilot service at Northwick Park and Ealing hospitals since launch
Key Metric 2
£605,730 spent on charitable activities including patient welfare, staff welfare and medical equipment funding
Key Metric 3
Since 2015, almost £9 million funded in projects at Ealing, Northwick Park and Central Middlesex hospitals going above and beyond NHS funding
NEON (Network for Emerging Older Needs) pilot launched, tackling health inequity among 16 to 24-year-olds admitted to adult wards who fall between paediatric and adult services
Impact Snapshot
Key Metric 1
3,371 call-outs in 2024-25 — a 6.4% increase on the previous year — serving 8 million people across the North West
Key Metric 2
1,652 patients treated, a 6.9% increase, including 277 patients treated at night (up 84.6%)
Key Metric 3
106 blood transfusions administered — blood now on board all three helicopters and four critical care cars
Night car service expanded from two to seven nights per week from October 2024, significantly increasing nighttime critical care coverage
Impact Snapshot
Key Metric 1
21% increase in advanced medical interventions delivered compared to 2023-24
Key Metric 2
42% of patients received lifesaving procedures including advanced airway management, intubation and open heart surgery
Key Metric 3
339 volunteers contributing approximately 39,648 hours — a 30% increase in volunteer numbers
Retained CQC Outstanding rating; successfully trialled and implemented 24/7 operations as business as usual