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2023 Free
Impact Snapshot
Key Metric 1
26,000 people in 289 organisations with access to the free confidential employee helpline — a 22% increase year-on-year
Key Metric 2
358 people helped through 727 financial grants totalling £1 million, including 40 people new to the charity
Key Metric 3
34 Rising Stars winners supported with 75 funded training and development courses across 30 different job roles
Helpline contacts increased 26% overall and 30% for first-time users, with top reasons including personal wellbeing, workplace stress and practical information needs
Impact Snapshot
Key Metric 1
1,257 instances of support delivered to 1,226 people in 47 countries; total charitable expenditure £1.2 million
Key Metric 2
£423,613 paid in financial grants to 122 people; 108 people received one or more grants covering living costs, mental health, disability and medical needs
Key Metric 3
23,002 digital health and wellbeing sessions delivered; 2,245 sign-ups to online support hubs and webinars
41% of financial grants went to engineers under 35 and 44% supported people with a disability, demonstrating focus on younger and most vulnerable community members
Impact Snapshot
Key Metric 1
855 grants awarded with a total value of over £4.1 million, directly supporting 20,350+ disabled and disadvantaged children and young people
Key Metric 2
62 Sunshine Coaches delivered (exceeding 60-coach target) at a value of £3.41 million+, supporting 13,144 children across SEND schools and non-profit organisations
Key Metric 3
732 specialist equipment grants awarded through the Individual Grants programme and the new Variety and Family Fund Together Fund, totalling £515,830
89.1% of beneficiaries reported positive impact on health and wellbeing across all programmes; Sunshine Coach recipients scored 4.38/5 for overall impact
Impact Snapshot
Key Metric 1
£304,579 in grants awarded to over 1,000 railway people and their families in 2024
Key Metric 2
Total social value of £3,572,904 generated, equivalent to £6.44 return for every £1 invested
Key Metric 3
£112,000 in grants awarded specifically to prevent homelessness among railway workers
Check In and Chat service saw a 100% increase in users, and retired rail community events doubled in the year
Impact Snapshot
Key Metric 1
£1.3 million awarded in financial support to 196 cases in 2024/25, drawn from 220 different employers
Key Metric 2
510 enquiries received — a 13% increase on 2023/24 — with 363 active beneficiaries at year end
Key Metric 3
£1.08m awarded to those with medical conditions; £81k to those in domestic abuse situations
100% of beneficiaries surveyed were satisfied with the empathy and respect shown, and the home visit or video call at the start of the application process
Impact Snapshot
Key Metric 1
Over 4,500 members of the naval community supported in 2023/24, including serving personnel, veterans and families
Key Metric 2
Over £325,000 successfully claimed for beneficiaries through the Armed Forces Compensation Scheme
Key Metric 3
Assisted around half of all Royal Navy and Royal Marines service leavers with resettlement and civilian employment support
20 financial awareness lectures delivered to 686 Phase 2 trainees across naval training establishments in 2023/24
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Impact Snapshot
Key Metric 1
156 member childcare groups supported, serving ~10,000 families across Bristol
Key Metric 2
28% of member groups based in disadvantaged areas; 16 groups in the bottom 10% of areas of multiple deprivation
Key Metric 3
45+ years of operation since founding in 1978; free training, resource library and DBS checks provided to all members
Free certificated training programme covering child protection, first aid, Makaton, fire safety, self-esteem and inclusive practice
Impact Snapshot
Key Metric 1
90% Matric pass rate in 2024 — outperforming the national average by more than 2%
Key Metric 2
61% Bachelor's admissions rate; 252 distinctions across 459 Matric students
Key Metric 3
~20,000 children, youth and families impacted annually across 6 township centres
Matric Class of 2024 achieves 90% pass rate across Alexandra, Diepsloot, Orange Farm, Braamfontein and Mfuleni centres
Impact Snapshot
Key Metric 1
4,750 students across 4 countries and 8 schools; 100% national exam pass rate at Ethiopian Pharo Schools (Grade 8 and Grade 12)
Key Metric 2
370,772 livestock and 25,529 people benefiting from Somaliland water points; 67,948 people reached through NCD awareness campaigns
Key Metric 3
95% of TVET graduates in Hargeisa secured full-time employment within 3 months of graduating; 700+ employees across Kenya, Rwanda, Ethiopia, Somaliland and London
Ethiopia's Grade 12 national average pass rate is 4–6%; Pharo Schools achieved 100% — a landmark outcome covered by The Guardian and Voice of America
Impact Snapshot
Key Metric 1
42,000+ beneficiaries reached; 10 classroom blocks constructed; 140 teachers trained
Key Metric 2
83 Girls' Advocacy Clubs established and meeting across Northern Uganda since 2022; 600+ new girls' club members this year
Key Metric 3
7,100+ books delivered to 37 rural schools; 39 wheelable libraries delivered; 784 desk benches delivered; £651,279 total income (year to March 2025)
20 new Girls' Advocacy Clubs established in Omoro District; Mega Phonics programme completed and expanded into 10 more rural schools in Kitgum District