2025 Free

Impact Report 2025

In Kind Direct is the UK's leading product giving charity, founded in 1996 by HM King Charles III, redistributing surplus goods from 145+ corporate partners to over 9,000 charities and community groups. Their 2025 impact report shows £31m of products distributed, 930,000 people supported weekly, and landmark policy wins including VAT relief on donated goods secured from April 2026.

Report snapshot
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About

Product redistribution to charities and community groups, hygiene poverty campaigns, Warm Welcome winter campaign, SARC washbag project, policy advocacy, In Kind Direct International network Custom geography from upload: UK

Key Metrics

Key Metric 1 930,000 people supported per week; £31 million worth of products distributed; 9,280 organisations supported
Key Metric 2 Every £1 spent creates £15.50 of social value; 145 companies donated; 52,000 orders dispatched
Key Metric 3 Nearly 5 million hygiene products unlocked via Tesco partnership; 24,603 washbags distributed to 62 SARCs since 2023; 43% of people helped each week are school-aged children

Key Outcomes

  • VAT relief on donated goods secured from April 2026 following three-year advocacy campaign — removes key barrier to corporate product donation
  • 1.1 million children living in hygiene poverty in the UK (4 in every classroom); new alliance with The Hygiene Bank to create first-ever Roadmap to End Hygiene Poverty by 2030
  • 1 in 7 partner organisations began a new service by working with In Kind Direct; 1 in 2 are able to support more people in their communities as a result

Geography

UK-Wide

Impact Snapshot
Key Metric 1
438,000 pets treated across 49 Pet Hospitals, equivalent to 4,700 pets every working day
Key Metric 2
Over 2 million treatments provided; veterinary services cost over £85 million, funded entirely by donations
Key Metric 3
327,000 children reached with pet education messages; Pet Health Hub received over 4 million online visitors
Veterinary care provided to the pets of over 360,000 people in financial hardship across the UK, with 46% of clients disabled or living with a serious health condition
Impact Snapshot
Key Metric 1
2.4 million benefits calculations completed via free Benefits Calculator
Key Metric 2
1.5 million people identified new benefits worth an average of £5,396 each (£12.9bn total)
Key Metric 3
£3 million in grants awarded, supporting 2,164 people across the UK
4.8 million people accessed the Turn2us website for information on claiming support they are entitled to
Impact Snapshot
Key Metric 1
7,325 individual children supported; 9,269 instances of support across the year; 6,660 referrals fulfilled; 485 emergency newborn hospital packs delivered to 23 London hospitals...
Key Metric 2
734 regular volunteers; 31,348 volunteer hours; 146 one-off volunteers (700+ hours); 99 corporate volunteer groups (3,900 hours)
Key Metric 3
Items gifted worth over £3 million (if new); 128 tonnes of goods redistributed; £22,714 in financial support secured or saved for families via signposting;...
Connections and signposting: Family Connections team spoke to 2,764 families; signposting support provided 1,037 times; 77% of signposting recipients had never accessed similar help before; £22,714 in financial support secured or saved