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2025 Free
Impact Snapshot
Key Metric 1
16,368 visits, appointments and contacts in 2024-25; 1,471 new registrations
Key Metric 2
8% overall increase in visitors; complementary therapy appointments up 30%, counselling up 19%
Key Metric 3
£1,622,635 total income; £1,157,424 spent on charitable expenditure
89% of outreach service users felt the support reduced their reliance on health and social care services
Impact Snapshot
Key Metric 1
Over 140 years operating; celebrated the 70th anniversary of its York Road supported living service in Sutton
Key Metric 2
New Kingsmead Cluster supported living service launched in Lambeth (3 properties, adults aged 18-65)
Key Metric 3
Two new significant contracts secured in Suffolk and Hounslow to deliver mental health supported living services
Lived Experience Network members reported improved confidence and a sense of community through peer collaboration
Impact Snapshot
Key Metric 1
More than 1,700 women supported at the Balsall Heath centre and across three secure locations in the last financial year
Key Metric 2
214 women supported over 3 years through Children and Families and Multiple and Complex Needs workstreams
Key Metric 3
£723,657 income from 7 government contracts and £429,353 from 6 government grants (2024-25 accounts)
Women reported increased confidence in parenting following support
Impact Snapshot
Key Metric 1
5,606 new referrals received; 65,282 individual contacts delivered across the organisation
Key Metric 2
£2.7m total amount awarded as a result of benefit entitlement claims; 548 benefit claims completed
Key Metric 3
469 individuals provided with practical support at home following a hospital stay; 2,787 pieces of home energy equipment installed
736 new referrals following a dementia diagnosis; largest monthly dementia social activity attendance reached 486
Impact Snapshot
Key Metric 1
Over 140 years operating; celebrated the 70th anniversary of its York Road supported living service in Sutton
Key Metric 2
New Kingsmead Cluster supported living service launched in Lambeth (3 properties, adults aged 18-65)
Key Metric 3
Two new significant contracts secured in Suffolk and Hounslow to deliver mental health supported living services
Lived Experience Network members reported improved confidence and a sense of community through peer collaboration
Impact Snapshot
Key Metric 1
2,845 people living with dementia and 3,585 unpaid/family carers supported by Dementia Advisers in 2024 (up 20% and 31% respectively from 2022)
Key Metric 2
789 calls taken by the Support Line in 2024 (up 8% on 2022); 22 Dementia Advisers and 3 Young Onset Dementia Advisers providing ongoing...
Key Metric 3
530 participants attended education sessions in 2024: 318 at awareness sessions, 117 at carer sessions, and 95 at post-diagnostic sessions for newly diagnosed people
96% of professional survey respondents who worked with the Admiral Nurse agreed the role positively impacted care; Admiral Nurse worked with over 20 health and social care teams including Adult Social Care, District Nurses, Community Hospitals and palliative care teams
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Impact Snapshot
Key Metric 1
95,895 times services were accessed; 31,586 hours of support delivered in the home and garden
Key Metric 2
£1.08 million claimed in benefits for older people through advice and information services
Key Metric 3
5,468 attendees at the Coventry activity centre; advice, information and signposting offered 5,583 times
769 people supported through Home Support and 599 through Social Prescribing — the two highest-demand services — alongside 255 in Befriending and 206 in Counselling
Impact Snapshot
Key Metric 1
Over 3,500 older people supported with direct support across information and advice, health, community and wellbeing services — 51% increase from pre-pandemic years
Key Metric 2
£1,113,318 put back into the pockets of local older people through the Information and Advice service; 208 people gained an average of £5,352 extra...
Key Metric 3
570 people helped to return home and stay supported after hospital; 567 people connected with their community through the Let's Connect programme
2,044 unique people supported with free and confidential information and advice in partnership with seven local organisations through Together for Sutton; 26,213 contacts made including 3,044 home visits
Impact Snapshot
Key Metric 1
£720,457 in financial gains identified for 431 clients through the Warm Homes initiative (June 2024–March 2025), averaging £1,671.60 per person
Key Metric 2
1,363 clients supported through the Home from Hospital service in Q4 alone, with a 30-day readmission rate of 1.35% against a Bolton average of...
Key Metric 3
Over 3,200 attendances delivered through Strength and Balance classes in Q4, supporting 518 older people across 246 instructor-led sessions
Information & Advice team secured £398,856 in confirmed financial gains for clients in Q4 2024-25 alone, through benefit checks, Attendance Allowance applications and Pension Credit claims
Impact Snapshot
Key Metric 1
Nearly 2,000 dogs cared for across two rescue centres in Birmingham and Wolverhampton in 2024
Key Metric 2
Behaviour and Training Centre delivering specialist behaviour support, enabling more dogs with complex needs to be successfully rehomed
Key Metric 3
BDH Vet Clinic providing affordable veterinary services to the wider community, strengthening preventative welfare in the West Midlands
Supported families facing hardship to keep pets at home through behaviour support, emergency boarding and owner assistance, reducing the number of dogs entering the rescue system