The Bridge (East Midlands) Annual Report 2024–25

The Bridge (East Midlands) has prevented and relieved homelessness across Leicester, Leicestershire and Rutland for 30 years, delivering free housing advice, mediation, outreach and advocacy through nine specialist services. In 2024/25 it received 5,664 referrals, prevented or relieved homelessness in 85% of cases, and saw Housing Advice referrals jump 50%. The Triage team received 10,000+ calls in just six months, the Rough Sleeper Outreach team conducted 3,304 checks verifying 368 individuals sleeping rough, and the talk²sort Mediation programme supported 57 young people and their families. 87% of clients reported improved mental health and physical health. Fundraising rose dramatically across all income streams in the charity's 30th year.

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Housing Triage service (first point of contact for crisis situations, debt, poverty, homelessness); Housing Advice Team (specialist advice for tenants, social tenants, landlords); Housing and Mental Health partnership with Vita Health Group (239 referrals); Floating Housing Support for temporary and community-based clients; talk²sort Mediation for young people aged 11-19 at risk of homelessness (57 young people); Single Access Point for 16-17 year olds facing homelessness; Dynamic Framework (subcontracted via NACRO, supporting men 18+ on probation with 1,048 referrals); Rough Sleeper Outreach and Supported Lettings; drop-in hubs in Loughborough, Melton, Oadby and Wigston Custom geography from upload: Leicester, Leicestershire and Rutland, UK

Key Metrics

Key Metric 1 5,664 referrals received; 85% of cases had homelessness prevented or relieved; 100% of survey respondents happy with the service received

Key Metric 2 79% said their housing conditions improved; 87% said their physical health improved; 87% said their mental health improved; 96% felt more independent

Key Metric 3 Housing Advice Team referrals up 50% (684 households); Triage team received 10,000+ phone calls in just 6 months; Rough Sleeper Outreach conducted 3,304 checks across Leicestershire and Rutland with 368 individuals verified sleeping rough

Key Outcomes

100% of talk²sort mediation clients said they were staying in education or training, making more positive life choices, and had improved communication skills; 98% of rough sleeper reports responded to within 72 hours
30th anniversary as a registered charity; AQS re-accreditation achieved in May 2024; fundraising rose 75% from community donors, 321% from corporates and 222% from grant givers
Homelessness in the East Midlands rose 33% in 2023; 47% of Housing Advice clients were statutorily homeless or facing homelessness within 56 days; 81% of talk²sort Mediation cases had mental health challenges