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2025

Citizens Advice Hammersmith & Fulham Impact Report 2024/25

17,031 clients helped; 68,851 issues addressed; 3,000 food bank vouchers issued; 1,600 clients supported via outreach; 4,000 people engaged at library events; 700 residents in community skills training
Key Metric 1
70 volunteers across 7 roles; volunteer value: £632,039; 2,860 volunteer hours at libraries
Key Metric 2
£8,707,218 income gained for clients; total social value generated: £31,346,447; fiscal value: £4,653,685; public value of improved wellbeing: £23,284,069; for every £1 invested: £2.59 fiscal, £17.43 public, £14.19 to people helped; £880,123 in additional funding leveraged
Key Metric 3
Social return on investment: Every £1 invested generates £17.43 in public value and £14.19 value to people helped; stakeholder savings include £1,770,732 for DWP, £1,523,722 for housing providers, £731,497 for NHS, and £564,457 for LBHF through preventing homelessness and mental health demand
2026

Greenwich Foodbank Impact Report 2025–26

17,618 people supported (including 6,899 children); 6,095 households; 3,227 families; 879 home deliveries; 7,167 food vouchers issued; 472 referrers; 154.1 tonnes of food distributed; 78.1 tonnes donated
Key Metric 1
Nearly 200 volunteers; 154 weekly volunteers; 38 new volunteers this year; 330 volunteering hours every week; 1,000+ corporate volunteer hours via Impact Days
Key Metric 2
Financial figures not disclosed in report; 23 corporate relationships strengthened; 42 Impact Days hosted with corporate supporters; 8 schools hosted at depot
Key Metric 3
Advice and signposting: 380 hours of signposting and advice delivered; 88 referral partners across Greenwich; 145 lived experience insights collected and shared; guest voices integrated into strategic direction and advocacy
2023

Citizens Advice Bristol Impact Report 2023/24

3,963 people and families supported; 25,158 issues addressed; 1,234 people helped with debt; 3,638 people helped with benefits; 792 individuals and families at risk of homelessness supported; 307 people given immigration advice
Key Metric 1
59 volunteers, each committing at least half a day per week; advice delivered by trained and qualified advisers including volunteers
Key Metric 2
Total expenditure: £825,962 (9% higher than prior year); for every £1 invested: public services save £2.05, wider economy benefits by £14.69, service users are on average £11.63 better off; projected shortfall of over £75,000 in current year
Key Metric 3
Debt and benefits: 1,234 people in debt had finances stabilised; 3,638 people in financial need identified and claimed entitled benefits; debts written off, reduced or rescheduled; PIP appeals won; Universal Credit applications supported
2025

Luton Foodbank Impact Report 2024/25

7,352 households supported; 260,625 food items distributed; 791 individuals received advice and signposting; 1,021 young people in Young Ambassador Programme (680 Bronze, 280 Silver, 60 Gold); 2,000 holiday food packs; 1,000 Christmas meals and 2,000 gifts
Key Metric 1
150 active volunteers; 22 regular service sessions per week; 550 referrers across Luton; 600 participants in Colour Run; 5,470 children engaged via 7 school Colour Runs
Key Metric 2
Financial figures not disclosed in report; 14,929 food parcels distributed in 2024/25 (12-year high); 19,242 donated items via Reverse Advent Calendar; 25,000 items via Harvest collections from 43 schools and 18 churches
Key Metric 3
Community initiatives and cultural inclusion: 2,000 holiday food packs via Active Luton Energise Camps; 200 Ramadan food packs and 14 Iftar meals hosted with schools; 1,000 Eid ride tokens and gifts via Every Child Smiles; 1,000 Christmas meals and 2,000 gifts via Luton Smiles campaign
2024

Citizens Advice Sheffield Impact Report 2024/25

20,021 advice clients; 98,273 advice issues; 2,288 advocacy referrals; 1,392 people helped in hospitals; 109 Deaf Advice clients across 659 issues; 247 digital course completions; 484 attendees at 79 community training sessions
Key Metric 1
Staff and volunteers across advice, advocacy, hospital, Deaf Advice, digital, energy and community training teams; volunteer adviser network including hospital outreach and foodbank venues; income over £6 million with 85% spent on staff
Key Metric 2
Total income: over £6 million (85% spent on staff); £19,051,506 income secured for clients; £2,277,428 debt written off; energy team: £2,430.25 income gained, £382,510 debt written off, 1,100 fuel vouchers issued; funders include British Gas Energy Trust, Northern Powergrid, Northern Gas Networks, National Energy Action, National Lottery, Sheffield City Council
Key Metric 3
Advocacy: 2,288 referrals across statutory, generic, parenting and self/peer advocacy; services cover Independent Mental Health Advocacy, Care Act, DOLS, NHS Complaints, Learning Disability, Deaf and new Parenting Advocacy; 3 Self and Peer Advocacy Networks launched
2023

Impact Report

2,250 participants engaged over the year and 75 schools partnered with the Foundation
Key Metric 1
981 holiday camp participants; 456 hours of delivery within health and wellbeing projects
Key Metric 2
31 schools received Premier League Primary Stars sessions; 22 school partnerships; 20 hours per week of after-school clubs across 19 sessions in 11 schools
Key Metric 3
Improved sport participation and progression through scholarships, EPP, development centres and girls’ pathways
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2024

Impact Report 2024

£520,114 total income reported for financial year ending 31 August 2024
Key Metric 1
£544,667 total expenditure reported for financial year ending 31 August 2024, all recorded as charitable expenditure
Key Metric 2
23 employees, 5 trustees and 6 volunteers reported in the 2024 charity return
Key Metric 3
Improved personal development opportunities for young people through sport and training
2024

Impact Report 2024

£1,773,878 total income reported for financial year ending 31 August 2024
Key Metric 1
£1,551,686 total expenditure reported, including £1.55 million charitable expenditure
Key Metric 2
60 employees, 10 trustees and 64 volunteers reported in the 2024 charity return
Key Metric 3
Improved health and wellbeing through sport and multi-skills activity