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2026 Free
Impact Snapshot
Key Metric 1
1,427 local families supported this year; 12,426 families supported since founding
Key Metric 2
8,666 mum/baby toiletry kits distributed to date; 1,320 given out this year
Key Metric 3
95% of families said items made them worry less about money; 96% felt less stressed about providing for their baby
81% of families said items helped keep their baby safe; 64% said items helped them get out and about more
Impact Snapshot
Key Metric 1
5,606 new referrals received; 65,282 individual contacts delivered across the organisation
Key Metric 2
£2.7m total amount awarded as a result of benefit entitlement claims; 548 benefit claims completed
Key Metric 3
469 individuals provided with practical support at home following a hospital stay; 2,787 pieces of home energy equipment installed
736 new referrals following a dementia diagnosis; largest monthly dementia social activity attendance reached 486
Impact Snapshot
Key Metric 1
95,895 times services were accessed; 31,586 hours of support delivered in the home and garden
Key Metric 2
£1.08 million claimed in benefits for older people through advice and information services
Key Metric 3
5,468 attendees at the Coventry activity centre; advice, information and signposting offered 5,583 times
769 people supported through Home Support and 599 through Social Prescribing — the two highest-demand services — alongside 255 in Befriending and 206 in Counselling
Impact Snapshot
Key Metric 1
Over 3,500 older people supported with direct support across information and advice, health, community and wellbeing services — 51% increase from pre-pandemic years
Key Metric 2
£1,113,318 put back into the pockets of local older people through the Information and Advice service; 208 people gained an average of £5,352 extra...
Key Metric 3
570 people helped to return home and stay supported after hospital; 567 people connected with their community through the Let's Connect programme
2,044 unique people supported with free and confidential information and advice in partnership with seven local organisations through Together for Sutton; 26,213 contacts made including 3,044 home visits
Impact Snapshot
Key Metric 1
199 diverse VCS organisations supported to establish, maintain and develop their services and recruit and manage volunteers
Key Metric 2
72% of organisations supported had incomes under £10k, with VAS focused on strengthening governance and funding readiness for smaller groups
Key Metric 3
7 funding and advice surgeries delivered in partnership with SYFAB, enabling 42 organisations to receive joined-up 1:1 consultations
Citywide cost-of-living crisis coordination through Sheffield's City Strategy group and Silver Command multi-agency board, ensuring grassroots VCS insight shaped the city response
Impact Snapshot
Key Metric 1
£720,457 in financial gains identified for 431 clients through the Warm Homes initiative (June 2024–March 2025), averaging £1,671.60 per person
Key Metric 2
1,363 clients supported through the Home from Hospital service in Q4 alone, with a 30-day readmission rate of 1.35% against a Bolton average of...
Key Metric 3
Over 3,200 attendances delivered through Strength and Balance classes in Q4, supporting 518 older people across 246 instructor-led sessions
Information & Advice team secured £398,856 in confirmed financial gains for clients in Q4 2024-25 alone, through benefit checks, Attendance Allowance applications and Pension Credit claims
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Impact Snapshot
Key Metric 1
£2,643,271 in unclaimed social security identified for older people through the national helpline, with an average financial gain of £5,140 per successful check
Key Metric 2
32,150 calls handled by the free national helpline; 270 people supported by the By Your Side service completing 444 application forms
Key Metric 3
More than 130,000 information and advice guides distributed or downloaded; 250,000 views of online information pages across 73 free guides
£401,167 awarded through grants programmes including £349,393 through the Scottish Government-supported Encouraging and Supporting Grassroots Activity fund, reaching 48 dementia projects and groups across Scotland
Impact Snapshot
Key Metric 1
25,808 people supported; 254,556 contacts made; £13,148,786 social value generated across all services in 2024–25
Key Metric 2
£5.88 million in unclaimed benefits secured through the Information & Advice service for 5,793 clients; £769,000 in benefit entitlements identified in first six months...
Key Metric 3
28,954 cases managed through the Hospital & Community Navigation Service, supporting 16,017 people and delivering £2,121,709 in economic savings for the NHS
1,507 carers supported; 16,008 club attendances; 52,272 befriending volunteer hours and 10,094 befriending calls made; 18,203 home visits carried out
Impact Snapshot
Key Metric 1
13,448 people supported in 2024/25; £1,063,856 secured in welfare benefits for clients; 3,000 residents provided with advice
Key Metric 2
14,485 hours of home care provided to 212 clients; 8,878 attendances at the specialist dementia day centre (the only one in the London Borough...
Key Metric 3
15,000+ attendances at healthy living sessions; 13,616 attendances at Fit for Life activities; 4,330 people attended Falls Stop exercise sessions across 268 sessions
685 people referred to iCan social prescribing programme; 1,915 attended groups including Tea & Chatter, Diabetes, Walk & Talk and Stroke Café; 98.5% felt extremely satisfied with the service
Impact Snapshot
Key Metric 1
3,580 total clients supported with 14,618 support sessions in 2025; 148 volunteers and 12 partner agencies
Key Metric 2
23,868 meals provided and 2,652 people fed through foodbank (21.1 tonnes of food distributed from 17.2 tonnes donated by local community)
Key Metric 3
£24,937 in food costs saved by RESET Social Supermarket members, with an average saving of £383.65 per household across 65 households supported
89% of Extern counselling recipients showed significant mental health improvement (via funded partner); housing sustained through NI Housing Executive Sustaining Tenancies partnership