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2025

Social and Environmental Impact Report 2024-25

6.9 million customers served in 2024-25 (up 15%); 77,000 tonnes textiles and 25,000 tonnes other items collected; 505,000 tonnes carbon emissions avoided
Key Metric 1
£5.43m raised for The Salvation Army UK and Ireland; £2.87m raised for partner charities, local authorities, schools and clubs; 6,663 free clothing vouchers distributed (up 28%)
Key Metric 2
1,357 paid colleagues; 6,091 volunteers; 170 volunteers moved into paid employment; 6% reduction in operational carbon emissions vs 2019-20 baseline; Project Re:claim won Recycler of the Year at Plastics Industry Awards 2024
Key Metric 3
Outstanding Charity Retailer of the Year 2024 (Charity Retail Association); Environment and Sustainability Award (CRA 2024); Social Value Award 2025; Recycler of the Year (Plastics Industry Awards 2024); 2 Star Outstanding Employer Accreditation (Best Companies Ltd); Best Benefits Launch/Relaunch Award (Reward Gateway 2024)
2025

Annual Report and Accounts 2024-25

Over 350,000 children, young people, parents and carers reached through 650+ services and partnerships in 2024-25; £221.9m spent on charitable activities
Key Metric 1
18,520 volunteers gave 1.9 million+ hours; £58.1m raised through fundraising, donations and gifts in Wills (£15.7m in legacy gifts, £12.8m from direct supporters)
Key Metric 2
94p in every £1 spent on services and driving change; 4.5 million children (1 in 3) in the UK living in poverty; total income in 2023-24: £326m
Key Metric 3
Barnardo's helped improve the lives of over 240,000 vulnerable children, young people and families; CAMHS Early Help pilot: 98.5% of families did not need to return to CAMHS after support; Re-Fashion Hub reduces recycling waste and generates additional income
2025

Anti-Trafficking & Modern Slavery International Impact Report 2025

12,718 community awareness events organised globally (June 2024–July 2025); 165,580 vulnerable people received support from The Salvation Army
Key Metric 1
14,552 survivors of trafficking supported globally; 70 survivors received return and reintegration assistance through the Beyond Programme; 20 international family support cases
Key Metric 2
698 potential trafficking victims intercepted at Mozambique–Malawi border (Tete); 125 women and 85 children supported in Bangladesh outreach; 26 survivors supported in Uganda project; 28 adults and children in Burundi
Key Metric 3
Bangladesh: local government agreed that religious leaders performing child marriages will have licences revoked — direct policy change achieved through project advocacy; Uganda: community football tournament raised trafficking awareness across law enforcement, local government and community leaders
2025

Annual Report 2024/25

9.21 million people supported to fight poverty across 79 countries with 2,394 partners and 426 partner organisations; 51% women and girls
Key Metric 1
8.05 million people reached through humanitarian response; £339.4m total income; £239m spent on charitable activities; 84 women's rights organisations funded
Key Metric 2
340,000 people took action for Gaza (petition/MP letter); 20,000+ volunteers in UK shops; highest-to-lowest pay ratio 5.6:1; unrestricted deficit entering 2025/26 prompted restructure
Key Metric 3
Won Overall Award for Excellence at Charity Awards 2025 for Women's Rights Fund; 1.9 million people displaced in Gaza (90% of population) as of March 2025; 28 million+ people facing hunger crisis across East Africa; 19 million+ Yemenis relying on humanitarian aid
2024

Annual Report and Financial Statements 2024

14.5 million people reached in 2024; £275.9m total income; 266 emergency projects in 28 countries; 407 development interventions
Key Metric 1
783,500 people reached in Gaza; top countries: Yemen (1.86m), Syria (1.82m), Pakistan (1.43m), Somalia (1.27m), Sudan (1.24m)
Key Metric 2
£3m+ invested in UK community support (food packs, refugee support, youth activities); 3 million+ people received qurbani meat; Orphan Sponsorship Programme: 97,745 children; Seasonal programmes: 5.17 million people
Key Metric 3
Partnership with WFP for food distribution in Yemen, Gaza and Sudan; new landmark partnership with Misr El Kheir Foundation for Gaza and Egypt; UNHCR partnership for refugee livelihoods in Jordan; 37,000+ trees planted with Indonesian communities; Rohingya disease prevention in Bangladesh
2025

Impact Report 2025 (covering 2023-24)

228,500+ people assisted with 1.75 million sessions of care in 2023-24; $24.1m in financial assistance provided; 1.4 million meals provided through homelessness services
Key Metric 1
38,000+ people at risk of or facing homelessness assisted; 11,000 people supported through Moneycare financial counselling; 42,000+ jobseekers supported into employment
Key Metric 2
2024 SIMNA Award for Innovative Design in Social Impact Measurement (Carinya Art therapeutic programme for culturally diverse family violence victim-survivors); Stronger Communities Outcomes Measurement Initiative covers homelessness, family violence, AOD and youth streams
Key Metric 3
Homelessness National Outcomes Measurement Framework finalised April 2024; pilot across 170+ staff and 23 programs began July 2024; Family Violence Wellbeing and Recovery Indicator developed with Centre for Social Impact, UWA — first validated FV outcomes tool adapted for TSA's model
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2025

Impact Report 2025

100 women worked with across all four programme phases; 76% in Employment, Education, Volunteering or Training on completing two-year programme
Key Metric 1
80% of programme completers reached independence; 3,744 hours of 1:1 support delivered by Progression Support Workers; 166 training days delivered
Key Metric 2
41 Level 2 Food Safety and Hygiene for Catering certificates awarded; 892 hours of apprenticeships at Luminary Bakery plus 720 hours with a corporate partner; 4 charity staff posts and 3 bakery posts filled by graduates
Key Metric 3
74% of graduates met their mentor five times or more; 42 women started second stage, 30 completed (71% completion rate); 35 mums supported — 61 children indirectly benefitted; 20 women worked with in-house therapist
2025

Annual Report and Accounts 2024-2025

61 grants totalling £900,252 awarded in 2024-25; £537,322 across 23 Stand With Us grants; £362,930 across 38 Voices from the Frontline grants
Key Metric 1
£11.5m+ invested in women and girls organisations since 2008; 400,000+ women and girls impacted; £7.50 raised for every £1 invested in organisations using grant for fundraising
Key Metric 2
436 attended annual summer conference (up from 390); 642 individual attendances across 34 training and networking sessions (55 hours of content); 98% rated training excellent or very good
Key Metric 3
50% of organisations used Stand With Us grant to attract funding from other sources; £2.1m additional funding raised by grantees; 97% of Rise Fund grantees reported more effective leadership
2025

Annual Report 2024-2025

80,036 people benefited from SCDA services in 2024-25; £5,840,180 annualised benefit income secured for 10,530 residents
Key Metric 1
1,161 participants supported across employability programmes; 199 job starts through Work and Health Programme; 53 job starts through Support into Work
Key Metric 2
583 community supermarket households made 9,010 visits; £458,378 in Household Support Fund vouchers distributed to 2,075 households; 281 volunteers gave 7,500+ hours
Key Metric 3
100% of counselling clients rated experience as Good or Very Good; 97.6% reported improved wellbeing; 92.8% better able to cope; 87% of community impact survey agreed SCDA identifies and responds to community needs