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2022

Impact Report 2021-2022

572 people (children, young people and parents/carers) helped
Key Metric 1
184 children with learning disabilities aged 4-18 attended holiday playschemes
Key Metric 2
Total income £1,002,426 against expenditure of £1,030,559
Key Metric 3
572 people supported including children, young people and parents/carers across all services
2023

Annual Report 2022/23: Changing More Lives

6,478 residents supported by the Ealing Advice Service Consortia (EAS) — a 30% increase on the prior year
Key Metric 1
£3,692,940 in benefits and income secured for residents who had been unable to claim without help
Key Metric 2
134 parents and guardians assisted by the new Parent Support Service in its first year
Key Metric 3
EAS secured £3.69m in unclaimed benefits for 6,478 residents in 2022/23, a 33% increase in income secured on the prior year
2024

Annual Review 2024

220 care home rooms across two specialist nursing and dementia homes (Bishopton and Edinburgh)
Key Metric 1
250 Veterans visit ERMAC activity centre monthly; EVAC North opened in Forres with 200+ members within two months
Key Metric 2
54 Veterans from Transitional Supported Accommodation found long-term housing and employment since programme began
Key Metric 3
Erskine Home Bishopton graded Very Good across all areas in Care Inspectorate snap inspection (December 2024)
2023

Annual Review and Impact Report 2022/23

2,037 patients treated due to critical injury and medical emergencies (up from 1,773 in 2022)
Key Metric 1
3,502 patients treated by the Physician Response Unit (PRU), with 77% managed in the community
Key Metric 2
£16 million raised from supporters, with 96% of income from public support
Key Metric 3
Up Against Time appeal launched to raise £15 million for two new helicopters, including a record £3 million pledge from the London Freemasons
2025

Annual Report and Accounts 2024-25

Up to 3,000 people with sight loss supported across the Black Country and Staffordshire
Key Metric 1
£438,506 in National Lottery funding awarded in 2024/25, supporting continued service delivery in the 150th anniversary year
Key Metric 2
Government contracts grew to £892,565 in 2024/25, up from £645,640 the previous year, reflecting expanded statutory commissioning
Key Metric 3
150th anniversary year (2025): 150 years of continuous support for blind and partially sighted people in the West Midlands since 1875
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2025

Annual Report 2024/25 (Impact and Annual Report Year End 2025)

3,127 call-outs with 2,056 patients treated across Berkshire, Buckinghamshire and Oxfordshire
Key Metric 1
1,181 cardiac arrests attended, representing the most frequent type of incident
Key Metric 2
1,076 new patients and families supported through Aftercare service
Key Metric 3
Critical Care Response Vehicles covered over 133,000 miles delivering specialist care to communities
2023

Impact Report 2023

1,167 missions across Wiltshire, Bath and surrounding areas — a 10.6% increase on 2022
Key Metric 1
328 missions with critical care doctors on board, the highest ever recorded
Key Metric 2
93 active volunteers contributing 1,710 hours across 209 community events attended
Key Metric 3
36 blood transfusions, 45 pre-hospital emergency anaesthetics and 12 surgical interventions performed at scene