Impact Report 25/26: The Difference You Make

About

Inpatient wards (Lourdes and St Michael's) for rehabilitative or end-of-life care; a Community Palliative Care Team; Day Hospice; complementary therapy including massage, acupuncture and reflexology; a Welfare Benefits service; Bereavement and Patient and Family Counselling through 1:1, group, art and family therapy; Elephant Kits, a specialist bereavement tool for children; a Carers Service providing respite care; Compassionate Neighbours volunteer befriending for isolated people with life-limiting illness; the Dementia Wellbeing East London (DWEL) programme including a dementia-friendly music group; the Empowered Living Team supporting self-management at home; and Yusrah, a support group for Muslim women grieving or caring for someone with a life-limiting illness

Key Metrics

Key Outcomes

• 76% of patients died in the place they wished to, whether at home, in a care home, or at the Hospice
• The Empowered Living Team helped patient Kim regain independence, progressing to visiting shops, football matches and live music alone
• The Compassionate Neighbours model, launched in 2014, has since been replicated by 12 other hospices across London and the South East

Geography

London