Category

Community & Social Justice

Community power, civic life, and social justice outcomes.

406
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8
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2026
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2024

CAP New Zealand 2024 Impact Report (2023 Activity)

133 clients debt free; 1,048 CAP Money course participants; 32 additional clients left able to manage remaining debt independently
Key Metric 1
Network of church-based debt coaches; national support office staff; 109 churches delivering CAP Money
Key Metric 2
NZD 431,000 saved in debt repayments; NZD 47,000 refunded to clients via Client Rights Advocacy
Key Metric 3
Financial literacy: 1,048 people completed free CAP Money courses across 179 sessions in 109 churches, with 3 in 4 reporting an improved relationship with money
2024

Citizens Advice Rotherham & District Impact Report 2023/24

9,165 clients helped; 23,341 cases worked; 45% of clients had a long-term health condition; 57% female, 43% male
Key Metric 1
13 trained volunteers; 201.5 total volunteer days; new volunteer Martha joined in IT and social media support role
Key Metric 2
£5,257,635 in income gained for clients; £453,544 in debts written off; funders include Rotherham Metropolitan Borough Council (3-year grant), Voluntary Action Rotherham, Citizens Advice national, Reaching Communities, Awards for All, National Lottery
Key Metric 3
Outreach and inclusion: Expanded reach across Rotherham through outreaches at Clifton Learning Partnership (Roma community), Shiloh (homeless clients), Kiveton Park and Crossroads; fifth year partnership with Sheffield Hallam University providing student placements
2025

Citizens Advice Hammersmith & Fulham Impact Report 2024/25

17,031 clients helped; 68,851 issues addressed; 3,000 food bank vouchers issued; 1,600 clients supported via outreach; 4,000 people engaged at library events; 700 residents in community skills training
Key Metric 1
70 volunteers across 7 roles; volunteer value: £632,039; 2,860 volunteer hours at libraries
Key Metric 2
£8,707,218 income gained for clients; total social value generated: £31,346,447; fiscal value: £4,653,685; public value of improved wellbeing: £23,284,069; for every £1 invested: £2.59 fiscal, £17.43 public, £14.19 to people helped; £880,123 in additional funding leveraged
Key Metric 3
Social return on investment: Every £1 invested generates £17.43 in public value and £14.19 value to people helped; stakeholder savings include £1,770,732 for DWP, £1,523,722 for housing providers, £731,497 for NHS, and £564,457 for LBHF through preventing homelessness and mental health demand
2023

Citizens Advice Bristol Impact Report 2023/24

3,963 people and families supported; 25,158 issues addressed; 1,234 people helped with debt; 3,638 people helped with benefits; 792 individuals and families at risk of homelessness supported; 307 people given immigration advice
Key Metric 1
59 volunteers, each committing at least half a day per week; advice delivered by trained and qualified advisers including volunteers
Key Metric 2
Total expenditure: £825,962 (9% higher than prior year); for every £1 invested: public services save £2.05, wider economy benefits by £14.69, service users are on average £11.63 better off; projected shortfall of over £75,000 in current year
Key Metric 3
Debt and benefits: 1,234 people in debt had finances stabilised; 3,638 people in financial need identified and claimed entitled benefits; debts written off, reduced or rescheduled; PIP appeals won; Universal Credit applications supported
2024

Citizens Advice Sheffield Impact Report 2024/25

20,021 advice clients; 98,273 advice issues; 2,288 advocacy referrals; 1,392 people helped in hospitals; 109 Deaf Advice clients across 659 issues; 247 digital course completions; 484 attendees at 79 community training sessions
Key Metric 1
Staff and volunteers across advice, advocacy, hospital, Deaf Advice, digital, energy and community training teams; volunteer adviser network including hospital outreach and foodbank venues; income over £6 million with 85% spent on staff
Key Metric 2
Total income: over £6 million (85% spent on staff); £19,051,506 income secured for clients; £2,277,428 debt written off; energy team: £2,430.25 income gained, £382,510 debt written off, 1,100 fuel vouchers issued; funders include British Gas Energy Trust, Northern Powergrid, Northern Gas Networks, National Energy Action, National Lottery, Sheffield City Council
Key Metric 3
Advocacy: 2,288 referrals across statutory, generic, parenting and self/peer advocacy; services cover Independent Mental Health Advocacy, Care Act, DOLS, NHS Complaints, Learning Disability, Deaf and new Parenting Advocacy; 3 Self and Peer Advocacy Networks launched
2023

Annual Report 2022

Annual report covers BrazilFoundation’s 2022 grantmaking and philanthropic activity across Brazil
Key Metric 1
Programmes and partnerships support grassroots civil society organisations working with underserved communities
Key Metric 2
Impact themes include education, poverty reduction, racial equity, gender equity, youth development and community empowerment
Key Metric 3
Strengthened grassroots organisations through funding, visibility and partnership support
2025

Moving Forward Together — Impact Report 2024–25

2.9 million emergency food parcels distributed — one every 11 seconds; 51% rise over five years; 1 million+ parcels for children (up 41% since 2019/20)
Key Metric 1
£94.9 million in financial gains achieved for people facing hardship through food bank advice services — a 43% increase on 2023/24; £49.5 million+ in debt managed of which £18.3 million written off
Key Metric 2
40,000 volunteers gave 7 million+ hours (up 11% on prior year); 55,000+ active campaigners (up 41%); 87% of public now agree social security should cover life's essentials (up from 82% in 2021)
Key Metric 3
£16m+ in grants awarded to food banks in 2024/25; £90.5m over five years; 84,902 people supported with money advice; average financial gain per person £1,118; around a quarter of advice recipients estimated to no longer need a food bank
2024

Impact Story 2020–2024

63 projects backed with £5 million in funding, unlocking £60 million+ in follow-on investment — £12 for every £1 given; 8 million+ children and young people engaged through funded projects
Key Metric 1
17 million+ people reached globally through expert articles co-created with insight network across 26 countries; 25,000+ people took part in 2,000+ Big Education Conversations across England since 2021
Key Metric 2
£1 million Big Education Challenge prize fund launched in 2022, backing 15 finalists and 6 award winners; 40 cross-sector experts publishing via global insight network; 35 countries holding Big Education Conversations
Key Metric 3
Early-stage backing of Frontline (2013) — now England's largest social work charity, training 2,400 social workers reaching 150,000+ families; Voice 21 (2014) — now working with 203,000 students in 852 schools; oracy embedded in cross-party education priorities