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2025 Free
Impact Snapshot
Key Metric 1
1,419 people assisted with homelessness support; estimated 10,000 families per month reached via Multibank network across 355 organisations
Key Metric 2
Volunteers: 11,800+ hours contributed; staff supported by network of corporate and community partners
Key Metric 3
£8.7 million estimated value of goods redistributed via Multibank; £911,000 saved by families on groceries; £2.33 million capital investment from Social and Sustainable Capital
Food and essentials: Food Community helped families save a combined £911,000 on groceries; Multibank delivered 40% more goods than the prior year, reaching 355 organisations across the North West
Impact Snapshot
Key Metric 1
1,235 clients supported; 1,560 cases worked; 103 homelessness cases prevented; 20 clients supported with emergency hardship grants totalling £2,120; 16 families received Turn2Us grants...
Key Metric 2
18 staff (average headcount); approx. 160 active pro bono volunteers from 9 law firms and 2 university legal clinics
Key Metric 3
Total income: £956,425; total expenditure: £937,165; surplus: £19,260; £4,420,238 secured in financial benefits for clients; £777,972 grant income; £157,296 donations; free reserves: £382,063
Policy and campaigning: Security Not Sanctions campaign gathered 11,000+ petition signatures, generated 8,768 emails to parliamentary candidates, and helped prevent incapacity benefit reforms affecting 400,000+ people; Z2K gave oral evidence to the Work and Pensions Select Committee
Impact Snapshot
Key Metric 1
222,500 homes changed for the better through £34 million of grants delivered via Ofgem's Energy Redress Scheme — a record-breaking year; £117 million allocated...
Key Metric 2
16,000 householders received online energy advice through Energy Advice London; 3,500 spoke to a specialist advisor by phone or email; 12,809 households received free...
Key Metric 3
28,000+ free SME net zero resources accessed; 1,384 bespoke energy saving reports delivered to 969 SMEs; average annual energy bill saving of £595 for...
Commissioned by the Climate Change Committee to analyse international climate policy responses and define lessons for UK — research highlighted 12 initiatives addressing gaps in UK climate policy
Impact Snapshot
Key Metric 1
1,858 young people directly reached; 16,000+ used website (42,000+ page views); 661 received support through Care Advice Service
Key Metric 2
15 policy changes to the care system secured; work raised 33 times in parliament; 110 national media hits
Key Metric 3
90% of young people feel more confident about their situation; 98% of professionals trained said learning would directly impact their practice
Three major wins through Children's Wellbeing and Schools Bill: corporate parenting extended to NHS and schools; Staying Close support extended to age 25; 'intentionality' rule removed from homelessness law for care leavers
Impact Snapshot
Key Metric 1
Emergency accommodation and shelter provided across UK services in multiple regions
Key Metric 2
Digital inclusion programme expanded throughout 2024
Key Metric 3
Budgets project rolled out to help young people with financial independence
Young people supported into stable accommodation across the UK
Impact Snapshot
Key Metric 1
Up to 1,927 people supported at any one time through RSI-funded services
Key Metric 2
Housing First census expanded from 41 to 88 local authorities across England
Key Metric 3
400+ deaths linked to synthetic opioids since June 2023 — frontline response established
People moved off the streets and into stable housing through extensions and new investment secured
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Impact Snapshot
Key Metric 1
2,600+ people with learning disabilities and autism supported across England and Wales; 173 new people started support during 2024/25
Key Metric 2
1,007 people provided with accommodation (767 supported housing, 232 care home placements); Group operating surplus of £993k achieved
Key Metric 3
Voluntary staff turnover reduced by 4.2% year-on-year, remaining well below sector average; Great Place to Work accreditation achieved for seventh consecutive year
Recognised at National Learning Disability Awards and Welsh Care Awards for excellence in supporting people to thrive; two pay increases for frontline colleagues in each of the past two years as part of Real Living Wage commitment
Impact Snapshot
Key Metric 1
Average 50 people per day through The Gateway drop-in since 2016; estimated 169,000 visits between 2013 and 2019 alone
Key Metric 2
Lewisham is the 6th highest LA for homelessness in England; 999 Club described as a 'major anchor' institution by partner organisations
Key Metric 3
Independent evaluation by Centre for Urban and Community Research, Goldsmiths, University of London — commissioned to mark 30th anniversary
Multiple clients stated they would not be alive without 999 Club; partner organisations confirmed closure would result in loss of lives — 'Every borough should commission a service like 999 Club'