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2024 Free
Impact Snapshot
Key Metric 1
1,564 individuals positively affected through Accommodation Support Hub services
Key Metric 2
1,358 critical referrals made to specialist services during Year 4 of ASH contract
Key Metric 3
Specialist mental health IAG work delivered through partnership with Birmingham MIND
People rough sleeping or in emergency supported through Digbeth day centre
Impact Snapshot
Key Metric 1
Homeless families supported into private rented sector properties
Key Metric 2
Refugee resettlement and family reunion support delivered in Greater Manchester
Key Metric 3
Long-term void properties brought back into use for affordable housing
Families moved from temporary accommodation into quality affordable private rented homes
Impact Snapshot
Key Metric 1
242 women and 119 children supported cumulatively; 144 new survivors accommodated in reporting period (Feb 2025–Jan 2026)
Key Metric 2
317 referrals received; 173 declined due to capacity; 25 properties with 115 bed spaces operating across Birmingham, Walsall, Wolverhampton and Dudley
Key Metric 3
54.1% of cumulative cohort transitioned from refuge; 22.3% secured independent social housing; only 4.5% returned to perpetrator; safeguarding incidents reduced from 8 to 1
38 survivors supported via Home Office Flee Fund; 24 via Survivor Safety Fund; 5 families moved into permanent homes via Buttle UK grants; 25 BBC Children in Need grants secured; 100% of Home Office emergency payment applications paid
Impact Snapshot
Key Metric 1
2,814 people supported to end or prevent their homelessness in the most recent year
Key Metric 2
Open 365 days a year, 12 hours a day across services for rough sleepers, people in temporary accommodation and those at risk of homelessness
Key Metric 3
Total income of £8,568,050 in 2023-24 — a 27% increase year-on-year reflecting significant growth in service delivery
Rough sleepers across Liverpool and Merseyside connected with shelter, support and housing pathways through the city-wide outreach service
Impact Snapshot
Key Metric 1
Nearly 7,000 people supported across 47 services in 2024-25 through one-to-one support, training, tailored advice and community sessions
Key Metric 2
Over 4,500 people reached through services promoting connection, wellbeing and opportunity; over 500 family relationships strengthened through Addiewell Prison visitor centre
Key Metric 3
Total income of £8.4 million — a 9% rise on the previous year; Women In Safe Homes portfolio grown to 16 properties for women...
Over 400 young people supported through employability and training services, with 105 accredited qualifications earned
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Impact Snapshot
Key Metric 1
1,417 people supported on their journey away from homelessness in 2024-25; 1,353 welcomed into the centre to use essential services
Key Metric 2
1,034 street contacts made with 296 people during outreach shifts; 162 people moved into new accommodation — up from 122 the previous year
Key Metric 3
2,612 people slept rough for at least one night in Westminster in 2024-25 — a 24% increase on the previous year
162 people moved into new accommodation; 230 people took part in group activities through the Recovery Programme; 22 people supported into work opportunities
Impact Snapshot
Key Metric 1
10,683 clients and tenants supported across all services in 2024-25
Key Metric 2
2,303 cases of homelessness prevented; £4,063,042 raised by welfare benefits advisers for 519 clients
Key Metric 3
6,603 visits to First Base day centre; 463 individuals and households accommodated in community housing; 198 people in specialist mental health supported housing
512 people supported through First Base day centre; 2,273 people helped through advice centres in Brighton, Eastbourne and Hastings; 67 people supported to achieve abstinence and recovery from addiction
Impact Snapshot
Key Metric 1
4,434 people accommodated by the NACCOM network in 2024/25 — the highest ever recorded since data collection began in 2013
Key Metric 2
1,386 people were rough sleeping or in informal/insecure accommodation before accessing member services; 829 rough sleeping at point of access
Key Metric 3
2,008 people with refugee status and 1,509 people with No Recourse to Public Funds (NRPF) accommodated by member organisations
65% of NACCOM members delivering advice reported demand for legal advice was higher in 2024/25 than the previous year; 64% said they were unable to meet that rise in demand
Impact Snapshot
Key Metric 1
1,200 individuals experiencing homelessness supported across all services in East London and the City of London
Key Metric 2
24,896 individualised interventions delivered; 11,380 nutritious meals served
Key Metric 3
356 Naloxone overdose reversal kits distributed; 229 rough sleepers with severe mental health issues accessed outreach psychotherapy
595 individuals with substance use issues advanced their recovery; 42 supported to reduce use through new rapid prescribing clinic