Z2K Annual Impact Report & Accounts 2024

Z2K is a London-based anti-poverty charity providing specialist welfare benefits and housing casework alongside national policy campaigning. In 2024 the charity supported 1,235 clients across 1,560 cases, securing £4.42 million in financial benefits — including £3.6 million via 570 PIP cases. A 93% tribunal success rate was achieved across 117 appeal hearings. The Security Not Sanctions campaign gathered over 11,000 petition signatures and helped stall dangerous incapacity benefit reforms. Total income was £956,425 with a £19,260 surplus.

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📋About

Benefits casework: 1,560 cases handled in 2024; 570 PIP cases secured £3,601,431 for clients; 93% success rate at 117 appeal tribunals; pro bono project won 87 of 95 appeals securing £2.6 million in benefits Custom geography from upload: London (Westminster focus, national policy reach)

📊Key Metrics

1,235 clients supported; 1,560 cases worked; 103 homelessness cases prevented; 20 clients supported with emergency hardship grants totalling £2,120; 16 families received Turn2Us grants of £2,000 each Key Metric 1
18 staff (average headcount); approx. 160 active pro bono volunteers from 9 law firms and 2 university legal clinics Key Metric 2
Total income: £956,425; total expenditure: £937,165; surplus: £19,260; £4,420,238 secured in financial benefits for clients; £777,972 grant income; £157,296 donations; free reserves: £382,063 Key Metric 3

Key Outcomes

  • Policy and campaigning: Security Not Sanctions campaign gathered 11,000+ petition signatures, generated 8,768 emails to parliamentary candidates, and helped prevent incapacity benefit reforms affecting 400,000+ people; Z2K gave oral evidence to the Work and Pensions Select Committee
  • Housing justice: 579 housing cases supported including 103 homelessness prevention cases; contributed to re-introduction of the Renters Rights Bill abolishing Section 21 evictions; peer researchers placed on Westminster Council's Lived Experience Advisory Board

📍Geography

London

2024 Enhanced

Trustees' Annual Report and Accounts 2024

438,000 pets treated across 49 Pet Hospitals, equivalent to 4,700 pets every working day
Key Metric 1
Over 2 million treatments provided; veterinary services cost over £85 million, funded entirely by donations
Key Metric 2
327,000 children reached with pet education messages; Pet Health Hub received over 4 million online visitors
Key Metric 3
Veterinary care provided to the pets of over 360,000 people in financial hardship across the UK, with 46% of clients disabled or living with a serious health condition
2025 Enhanced

Impact Report and Accounts 2024-2025

2.4 million benefits calculations completed via free Benefits Calculator
Key Metric 1
1.5 million people identified new benefits worth an average of £5,396 each (£12.9bn total)
Key Metric 2
£3 million in grants awarded, supporting 2,164 people across the UK
Key Metric 3
4.8 million people accessed the Turn2us website for information on claiming support they are entitled to