Z2K Annual Impact Report & Accounts 2024

Z2K is a London-based anti-poverty charity providing specialist welfare benefits and housing casework alongside national policy campaigning. In 2024 the charity supported 1,235 clients across 1,560 cases, securing £4.42 million in financial benefits — including £3.6 million via 570 PIP cases. A 93% tribunal success rate was achieved across 117 appeal hearings. The Security Not Sanctions campaign gathered over 11,000 petition signatures and helped stall dangerous incapacity benefit reforms. Total income was £956,425 with a £19,260 surplus.

Report snapshot
1,235 clients supported; 1,560 cases worked; 103 homelessness cases prevented; 20 clients supported with emergency hardship grants totalling £2,120; 16 families received Turn2Us grants of £2,000 each Key Metric 1
18 staff (average headcount); approx. 160 active pro bono volunteers from 9 law firms and 2 university legal clinics Key Metric 2
Total income: £956,425; total expenditure: £937,165; surplus: £19,260; £4,420,238 secured in financial benefits for clients; £777,972 grant income; £157,296 donations; free reserves: £382,063 Key Metric 3
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📋About

Benefits casework: 1,560 cases handled in 2024; 570 PIP cases secured £3,601,431 for clients; 93% success rate at 117 appeal tribunals; pro bono project won 87 of 95 appeals securing £2.6 million in benefits Custom geography from upload: London (Westminster focus, national policy reach)

📊Key Metrics

1,235 clients supported; 1,560 cases worked; 103 homelessness cases prevented; 20 clients supported with emergency hardship grants totalling £2,120; 16 families received Turn2Us grants of £2,000 each Key Metric 1
18 staff (average headcount); approx. 160 active pro bono volunteers from 9 law firms and 2 university legal clinics Key Metric 2
Total income: £956,425; total expenditure: £937,165; surplus: £19,260; £4,420,238 secured in financial benefits for clients; £777,972 grant income; £157,296 donations; free reserves: £382,063 Key Metric 3

Key Outcomes

  • Policy and campaigning: Security Not Sanctions campaign gathered 11,000+ petition signatures, generated 8,768 emails to parliamentary candidates, and helped prevent incapacity benefit reforms affecting 400,000+ people; Z2K gave oral evidence to the Work and Pensions Select Committee
  • Housing justice: 579 housing cases supported including 103 homelessness prevention cases; contributed to re-introduction of the Renters Rights Bill abolishing Section 21 evictions; peer researchers placed on Westminster Council's Lived Experience Advisory Board

📍Geography

London

2024 Enhanced

The Felix Project Impact Report 2024

Nearly 16,000 tonnes of food redistributed — equivalent to 38 million meals — to over 1,200 community organisations across London
Key Metric 1
London's largest food redistribution charity, operating from four depots and Felix's Kitchen, rescuing surplus food from the food industry and delivering it to community organisations feeding people experiencing hunger
Key Metric 2
Rescuing and redistributing surplus food, preparing meals in Felix's Kitchen, launching Felix's Multibank for non-food items, farm rescue, and policy work to drive systemic change
Key Metric 3
18% more food redistributed than 2023; over 13,000 volunteers welcomed; 145 new community organisations added to delivery routes
2025

Banstead Pantry Impact Report — First 6 Months (2025)

129 active members; 63 survey respondents (49% response rate); foodbank visits among former users fell from 57 to 23 (six-month comparison), reducing overall local foodbank demand by approximately 9%
Key Metric 1
Volunteer-run with paid staff support; specific volunteer numbers not disclosed in report
Key Metric 2
Members save approx. £30–35 per shop (est. £1,500 per year); financial figures for operating costs not disclosed; funders: Raven Housing Association and Reigate and Banstead Borough Council
Key Metric 3
Food security: 90% are less anxious about feeding their family; 84% have more food choice; foodbank visits among former users more than halved after joining; over two-thirds eating more fresh fruit, vegetables, fish, and meat