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2025

Annual Report and Financial Statements 31 March 2025

16,215 older people supported across 75 care homes, 59 retirement living schemes and 37 community hubs; 91% of services rated Good or Outstanding by regulators
Key Metric 1
94% of residents satisfied with their care; care home occupancy grew from 85.4% to 89.1%; 95% retirement living occupancy; 9,000 befriending calls to 450 older people from 273 volunteers
Key Metric 2
£283m total income; £5m fundraised income (£1.9m from community trusts and grants); 6,075 colleagues; 2,425 volunteers; 87% employee retention (vs 20-30% sector turnover); staff turnover reduced to 18.3% from 23%
Key Metric 3
Care home occupancy reached post-pandemic high of 89.1%; 91% of services rated Good or Outstanding — top 20 carehome.co.uk provider; Morel Court Penarth described as 'exceptional' by Care Inspectorate Wales; fundraised income exceeded target at £5m (target was £4m)
2024

Trustees' Annual Report and Financial Statements 2023-24

55,228 calls and online chats to the National Gambling Helpline in 2023-24 — up 25% on prior year
Key Metric 1
9,121 structured treatment sessions delivered; average wait of 2.1 days from referral to first contact
Key Metric 2
64,937 people reached through prevention programmes, including 52,194 young people and 10,344 professionals
Key Metric 3
87% of clients successfully completed treatment; 100% said they would recommend GamCare to someone else; average PGSI score dropped from 14.1 pre-treatment to 2.8 post-treatment
2024

Impact Report 2023-2024

3,221 people accessed services in 2023-24; 299 inpatient patients (343 admissions); 1,642 community patients with 12,391 home visits
Key Metric 1
14,455 calls answered through 24/7 advice and support line; 1,142 patients supported through Lymphoedema Clinic with 2,402 appointments
Key Metric 2
598 people supported through Family Support and Bereavement services (421 adults, 177 children); £8.2m raised from community in 2023-24
Key Metric 3
CQC 'Outstanding' rating; March of the Elephants art trail raised £125,000; TreeCycle collected 3,833 Christmas trees raising £81,030; shop refurbishment programme delivered average 11.9% income uplift
2025

STEM Learning Impact Report 2025

CPD delivered to 20,200 teachers improving learning for 3.4 million young people; 95% of teachers showed increased subject knowledge and pedagogical understanding
Key Metric 1
13,800 STEM Ambassadors gave 329,000 volunteering hours (55% under 35, 48% women, 20% from ethnic minorities) representing 3,300 employers; 97% of targeted Ambassador volunteers reported strong sense of personal achievement
Key Metric 2
288 research placements delivered (4,000+ since 2020); 178,000 students on Mars Day; 142,000 on Protecting Our Planet Day; 1,500+ students across 300 CanSat teams; 6,900 young people from under-resourced backgrounds targeted
Key Metric 3
96% of research placement students said experience positively influenced their confidence; 81% said placement shaped future plans; engagement with Destination STEM STEM Camps can raise GCSE and A-level attainment by up to one grade (independent 2021 evaluation)
2022

Impact Report 2022

7,778 members in 2022 — 13.45% increase on 6,856 in 2021; 1,529 units across Northern Ireland; 538 volunteers
Key Metric 1
2,255 interest badges and 1,751 skill builders completed by Brownies; 992 interest badges and 481 skill builders by Guides; 23 Bronze, 14 Silver and 10 Gold Duke of Edinburgh Awards
Key Metric 2
Lorne estate: 9,621 visitors in 2022; 22 schools visited with 2,066+ pupils; 550 children at summer scheme; Ukraine appeal raised £9,050
Key Metric 3
A Safe Space Level 1: 182 completed; Level 2: 365 completed; Level 3: 162; Level 4: 10; 1st Response: 225 completed; 5 Queen's Guide Awards achieved
2025

Impact Report 2024/25

£1.203 billion paid out in donations to charities worldwide in 2024-25 — up from £1.132bn in 2023-24; centenary year milestone
Key Metric 1
CAF Bank: 14,300+ charity customers; £1.45bn deposits managed; committed loans grew to £283m; named Best UK Charity Bank Account in Charity Excellence survey 2024
Key Metric 2
Venturesome Impact Fund launched with £10m philanthropic capital — 18 social investments funded in inaugural year; UK public gave record £15.4bn in 2024 but from 6 million fewer donors than 5 years ago (50:50 donor/non-donor split for first time)
Key Metric 3
Smiths Group Foundation awarded £1.5m+ to 19 organisations in 11 countries with CAF grantmaking support; Calvay Housing Association secured £2.77m CAF Bank Green Loan to upgrade 267 homes in Glasgow East End; Culture Secretary committed to draw up England's first place-based philanthropy strategy
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2024

Trustees' Report and Accounts 2024

61,000 cruelty complaints investigated; 527 convictions secured; 40% more urgent cruelty/neglect cases attended following launch of online triage tool
Key Metric 1
47,966 animals received personalised care; 26,294 animals rehomed; 5,989 injured/orphaned wild animals returned to the wild; 13,637 wild animals taken in
Key Metric 2
200,000+ people used the new online triage tool; 800,000+ people in millions-strong movement; 424,000 regular giving supporters; 4,644 new volunteers welcomed; total income £152.5m
Key Metric 3
Five new animal welfare laws achieved in 2024: ban on live animal exports; CCTV in Welsh slaughterhouses; Pet Abduction Act (pet theft now a crime); cat microchipping law; primates licensing scheme; Government committed to phasing out animal experiments
2025

Annual 2025 Impact Report

24.8 million animals estimated to be impacted; 1.1 million petition signatories; 131,000+ volunteers worldwide
Key Metric 1
1,700+ media mentions; 79 million+ estimated media views; 7.7 million video views; investigations in UK, Scotland, US, Spain, Italy, India, Argentina, Germany, Brazil
Key Metric 2
England's Animal Welfare Strategy shaped to include cage bans, CO2 gas phase-out for pigs, faster-growing chicken breeding reform and fish slaughter laws; Italy's guidelines published to enforce law against male chick killing (34 million chicks spared per year)
Key Metric 3
UK trout farm investigation was a top-read article in The Guardian and sparked calls for fish slaughter laws; Scottish salmon investigation led RSPCA Assured to suspend one farm and investigate another; Denny's pledged to end pig crates after 600-day campaign
2024

Annual Report and Accounts 2024

505 animals rehomed (70 dogs, 435 cats); 4,911 vet treatments to owners who couldn't afford them; 158 animals through foster care
Key Metric 1
6,510 TheraPaws engagements (volunteer dog-owner pairs) reaching 2,000+ new people across London health and education venues; 999 community care packages distributed
Key Metric 2
11,648 animals neutered overseas (Kabul + Georgia); 16,716 dogs vaccinated against rabies; 52,500+ dogs neutered and 132,600+ vaccinated in Kabul since 2017; total income £3,391,017; deficit £79,888
Key Metric 3
20% increase in requests to sign over dogs compared to 2023; 64 unplanned intakes of abandoned cats and kittens in summer alone; ITV News coverage of 'cat crisis'; cat microchipping law campaigned for by Mayhew came into force June 2024