2023 Enhanced

Annual Review and Financial Statements 2023

Family Holiday Charity helped 1,107 low-income families enjoy a holiday in 2023, awarding £674,099 in grants. Nearly half of families supported had never had a holiday before, and on average they faced four additional challenges beyond financial hardship. 92% reported improved mental health and wellbeing. Total income was £2.10m and expenditure £1.66m, with a significant legacy gift of £850,000 secured late in the year.

Report snapshot
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About

Holiday grants for low-income families (accommodation, food and travel); referral network management; policy and industry advocacy for social tourism; England for Everyone programme with VisitEngland; barriers to tourism research; fundraising and corporate partnerships

Key Metrics

Key Metric 1 1,107 families helped to have a holiday in 2023
Key Metric 2 £674,099 awarded in grants for accommodation, food and travel
Key Metric 3 46% of families supported had never had a holiday before

Key Outcomes

  • 92% of families said the holiday had a positive impact on their mental health and wellbeing
  • 96% of families said they got to spend more quality time together
  • 93% said they would feel more confident taking a future holiday with their family

Geography

London

Impact Snapshot
Key Metric 1
438,000 pets treated across 49 Pet Hospitals, equivalent to 4,700 pets every working day
Key Metric 2
Over 2 million treatments provided; veterinary services cost over £85 million, funded entirely by donations
Key Metric 3
327,000 children reached with pet education messages; Pet Health Hub received over 4 million online visitors
Veterinary care provided to the pets of over 360,000 people in financial hardship across the UK, with 46% of clients disabled or living with a serious health condition
Impact Snapshot
Key Metric 1
2.4 million benefits calculations completed via free Benefits Calculator
Key Metric 2
1.5 million people identified new benefits worth an average of £5,396 each (£12.9bn total)
Key Metric 3
£3 million in grants awarded, supporting 2,164 people across the UK
4.8 million people accessed the Turn2us website for information on claiming support they are entitled to
Impact Snapshot
Key Metric 1
7,325 individual children supported; 9,269 instances of support across the year; 6,660 referrals fulfilled; 485 emergency newborn hospital packs delivered to 23 London hospitals...
Key Metric 2
734 regular volunteers; 31,348 volunteer hours; 146 one-off volunteers (700+ hours); 99 corporate volunteer groups (3,900 hours)
Key Metric 3
Items gifted worth over £3 million (if new); 128 tonnes of goods redistributed; £22,714 in financial support secured or saved for families via signposting;...
Connections and signposting: Family Connections team spoke to 2,764 families; signposting support provided 1,037 times; 77% of signposting recipients had never accessed similar help before; £22,714 in financial support secured or saved
Impact Snapshot
Key Metric 1
Nearly 16,000 tonnes of food redistributed — equivalent to 38 million meals — to over 1,200 community organisations across London
Key Metric 2
London's largest food redistribution charity, operating from four depots and Felix's Kitchen, rescuing surplus food from the food industry and delivering it to community...
Key Metric 3
Rescuing and redistributing surplus food, preparing meals in Felix's Kitchen, launching Felix's Multibank for non-food items, farm rescue, and policy work to drive systemic...
18% more food redistributed than 2023; over 13,000 volunteers welcomed; 145 new community organisations added to delivery routes