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YMCA East Surrey Impact Report 2024

YMCA East Surrey has served the East Surrey community since 1870, delivering housing, children and young people's services, health and wellbeing and family support across Reigate, Redhill, Horley, Dorking, Epsom and surrounding areas. In 2023/24 it housed 137 homeless young people across 24,723 nights of accommodation, delivered over 53,000 hours of wraparound childcare, supported 351 disabled children through 28,542 hours of short breaks, and processed 1,416 emotional wellbeing referrals. Total income was £6.81 million. New developments included a Families First contract for 800+ families, a new semi-independent housing scheme in Redhill, and The Old Pheasantry outdoor residential centre.

Report snapshot
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About

Supported accommodation for 16–30 year olds (Hillbrook House); semi-independent housing for 18–25 year olds; NextStep homelessness prevention advice; Families First early help for 800+ families; Y-Kids wraparound childcare; disability short breaks (Yippee and Yip4Youth); emotional wellbeing and mental health services including school-based early intervention; health and fitness including NHS health checks, cardiac rehab and exercise referral; youth clubs; Beatz music project; The Old Pheasantry outdoor residential centre Custom geography from upload: East Surrey (Reigate, Redhill, Horley, Dorking, Epsom, Merstham, Tadworth), UK

Key Metrics

Key Metric 1 137 homeless young people provided with a safe home; 24,723 nights of accommodation to vulnerable young people
Key Metric 2 53,161 hours of wraparound childcare and 37,842 hours of holiday club; 64,649 gym visits and 44,372 fitness class visits
Key Metric 3 764 individual therapeutic support and counselling sessions; 3,077 young people reached through group emotional wellbeing sessions

Key Outcomes

  • 94% of housing residents helped back into education, employment or training
  • 351 children with disabilities received 28,542 hours of short break support across Surrey and West Sussex
  • 135 children seen by Primary School Early Intervention Practitioners in first eight months across 32 schools; 1,416 referrals processed for emotional wellbeing and mental health support

Geography

South East

Impact Snapshot
Key Metric 1
8,033 children, adults and families affected by a disappearance helped in 2022/23
Key Metric 2
35,064 TextSafe® messages sent to missing children and adults; 2,960 Suicide Risk TextSafe® messages to high-risk individuals
Key Metric 3
40% of Lost Contact tracing cases successfully resolved; 1,000+ multi-agency professionals trained
30th anniversary year: over 10 years and £10 million raised by players of People's Postcode Lottery for Missing People's services
Impact Snapshot
Key Metric 1
CHF 3 million+ total programme funding raised in 2025 — a record — with CHF 1.3 million redeployed directly to YMCA National Movements
Key Metric 2
2.5 million people reached through digital skilling initiatives via HP partnership across 30 YMCA partners since 2021
Key Metric 3
37,000 people directly reached per Community Wellbeing project (1.3 million indirectly); 85 new Change Agents enrolled from 44 countries
5,000 jobs to be created under Igniting Youth Futures (USD 5.2 million Accenture/Macquarie-funded); 750+ young people already reached at year-end
Impact Snapshot
Key Metric 1
95 individual young people in under-16s groups; 85 in over-16s groups; 42 in Transformers (trans/non-binary); 114 young people supported through 385 one-to-one sessions
Key Metric 2
149 parents and carers supported across 44 online and in-person groups; 3,500+ participants in training and workshops across 97 sessions
Key Metric 3
96% of young people said Allsorts groups had been of help; 75% said coming to Allsorts improved their overall wellbeing
Won Investing in Children's Member of the Year Award for extensive youth voice integration; 100% of Summer Programme participants enjoyed activities
Impact Snapshot
Key Metric 1
33,600+ people directly supported; 52,000+ indirectly supported (2025)
Key Metric 2
£19.6M raised in fundraising income, up £3.4M on 2024
Key Metric 3
352 socially isolated people supported by community outreach (up 11%)
97% of caseworking enquiries received tailored intervention; 95% beneficiary satisfaction