Community & Social Justice Health & Wellbeing
2023 Enhanced
Missing People

Impact Report 2022-23

Missing People is the only UK charity dedicated to those affected by a disappearance, providing a free and confidential lifeline to people who go missing and the families and friends left behind. In its 30th anniversary year (2022/23), the charity helped 8,033 people through its Helpline, Online Chat, TextSafe® programme, Family Support and Lost Contact services. It sent over 35,000 TextSafe® messages, trained 1,000+ professionals, and had over 33,000 people access online support resources. Income was £3.52 million.

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About

116 000 Helpline (phone, text, email, 9am–11pm daily); Online Chat service; TextSafe® programme with police; Family Support and Lost Contact tracing; SafeCall criminal exploitation service; counselling; professional training; digital resources and online support community

Key Metrics

Key Metric 1 8,033 children, adults and families affected by a disappearance helped in 2022/23
Key Metric 2 35,064 TextSafe® messages sent to missing children and adults; 2,960 Suicide Risk TextSafe® messages to high-risk individuals
Key Metric 3 40% of Lost Contact tracing cases successfully resolved; 1,000+ multi-agency professionals trained

Key Outcomes

  • 30th anniversary year: over 10 years and £10 million raised by players of People's Postcode Lottery for Missing People's services
  • 91% of families said the support helped them feel that something was being done to raise awareness of their missing loved one
  • 4,626 children and young people, 2,163 adults, and 1,244 families supported — with 33,000 accessing online resources

Geography

UK-Wide

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