Impact Report 2024-25

Toynbee Hall is a multi-purpose charity based in Tower Hamlets, East London, founded in 1884. In 2024/25, working through its Debt Free Advice partnership and direct services, the charity helped over 16,000 people become £27 million better off. It provided direct debt advice to 5,000 people, legal advice to 296 clients, benefits support to 397 people in Tower Hamlets and 525 in the City of London, and engaged 200 older adults through its LinkAge Plus community programme and 272 children through its play sessions.

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📋About

200 older adults engaged through LinkAge Plus with over 2,000 attendances at in-person activities

📊Key Metrics

Over 16,000 people helped to become £27 million better off through debt and money advice Key Metric 1

12,051 clients supported through community-based debt advice; 5,000 receiving direct debt advice at Toynbee Hall Key Metric 2

£5,160,459 in financial gains secured for 1,075 cancer patients in welfare benefits advice Key Metric 3

✅Key Outcomes

272 children participated in free play sessions; 296 clients received free legal advice
7660000
8210000

📍Geography

London

Organisation Free

Toynbee Hall Registered Charity

Year 2025

Sector Poverty & Inclusion

Geography London

Category Poverty & Inclusion

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1,107 families helped to have a holiday in 2023

Key Metric 1

£674,099 awarded in grants for accommodation, food and travel

Key Metric 2

46% of families supported had never had a holiday before

Key Metric 3

92% of families said the holiday had a positive impact on their mental health and wellbeing

Poverty & Inclusion Poverty

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2024 Enhanced

PDSA (People's Dispensary for Sick Animals)

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438,000 pets treated across 49 Pet Hospitals, equivalent to 4,700 pets every working day

Key Metric 1

Over 2 million treatments provided; veterinary services cost over £85 million, funded entirely by donations

Key Metric 2

327,000 children reached with pet education messages; Pet Health Hub received over 4 million online visitors

Key Metric 3

Veterinary care provided to the pets of over 360,000 people in financial hardship across the UK, with 46% of clients disabled or living with a serious health condition

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