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Torus Foundation Impact Report 2025/26

Torus Foundation is the charitable arm of the Torus Group, reinvesting Group profits into community-led projects in Torus neighbourhoods across the North West. This is its Impact Report for 2025/26. The report does not state a charity number, so the Charity type is taken from its description as the charitable arm of Torus Group. Contact email is the general info@ address from the report; no named Head of Fundraising or Director was found. Source: Torus Foundation Impact Report 2026 PDF, retrieved Oct 2026.

Report snapshot
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About

Employment and skills support; financial inclusion and debt advice; a social prescribing service (553 customers supported); health and wellbeing activities (2,000 people took part); the FireFit Hub youth offer; NeighbourHubs; the Community Investment Fund, which awarded £90,000 in small grants to 45 community-led projects across Liverpool, St Helens and Warrington

Key Metrics

Key Metric 1 368 individuals were supported into new jobs (15 of them apprenticeships) and 1,083 people received bespoke information, advice and career guidance in 2025/26
Key Metric 2 £3.7 million in financial gains obtained for Torus customers from additional benefits; 41,450 energy vouchers worth £2 million issued to households with pre-payment meters at risk of disconnection
Key Metric 3 47,369 youth visits to the FireFit Hub in Toxteth, with 14,111 free meals provided to children and young people and 563 members supported

Key Outcomes

  • Awarded the Fairer, Healthier Liverpool Accreditation by Liverpool City Council in May 2026, recognising its contribution to the Marmot Principles
  • Completed Community Investment Fund projects saw 26,125 people participate in funded activities, 6,071 Torus tenants access support and opportunities, and 24,646 volunteer hours completed
  • Secured £3.8m to deliver an essential fuel voucher programme; the Torus Group model has reinvested £14 million between 2024 and 2026

Geography

North West

Impact Snapshot
Key Metric 1
438,000 pets treated across 49 Pet Hospitals, equivalent to 4,700 pets every working day
Key Metric 2
Over 2 million treatments provided; veterinary services cost over £85 million, funded entirely by donations
Key Metric 3
327,000 children reached with pet education messages; Pet Health Hub received over 4 million online visitors
Veterinary care provided to the pets of over 360,000 people in financial hardship across the UK, with 46% of clients disabled or living with a serious health condition
Impact Snapshot
Key Metric 1
2.4 million benefits calculations completed via free Benefits Calculator
Key Metric 2
1.5 million people identified new benefits worth an average of £5,396 each (£12.9bn total)
Key Metric 3
£3 million in grants awarded, supporting 2,164 people across the UK
4.8 million people accessed the Turn2us website for information on claiming support they are entitled to
Impact Snapshot
Key Metric 1
7,325 individual children supported; 9,269 instances of support across the year; 6,660 referrals fulfilled; 485 emergency newborn hospital packs delivered to 23 London hospitals...
Key Metric 2
734 regular volunteers; 31,348 volunteer hours; 146 one-off volunteers (700+ hours); 99 corporate volunteer groups (3,900 hours)
Key Metric 3
Items gifted worth over £3 million (if new); 128 tonnes of goods redistributed; £22,714 in financial support secured or saved for families via signposting;...
Connections and signposting: Family Connections team spoke to 2,764 families; signposting support provided 1,037 times; 77% of signposting recipients had never accessed similar help before; £22,714 in financial support secured or saved