The Whitechapel Centre Impact 2024-25

The Whitechapel Centre is Liverpool's leading homelessness charity, open 365 days a year since 1975. Working across Liverpool and Merseyside, it supports 2,814 people annually through a comprehensive range of services spanning street outreach, housing advice, harm reduction, family accommodation, hospital inreach and recovery support. As the city's commissioned outreach provider, it coordinates the Always Help Available rough sleeper response across the Liverpool City Region.

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About

Advice Centre and day centre; street outreach and city region outreach; Pathways supported accommodation; harm reduction service; hospital inreach; recovery support; shared accommodation; Steps to Sanctuary; resettlement; Wirral Support Service; family services including Yates Court and Belvidere Family Centre; children and young persons support; Always Help Available rough sleeper freephone helpline

Key Metrics

Key Metric 1 2,814 people supported to end or prevent their homelessness in the most recent year

Key Metric 2 Open 365 days a year, 12 hours a day across services for rough sleepers, people in temporary accommodation and those at risk of homelessness

Key Metric 3 Total income of £8,568,050 in 2023-24 — a 27% increase year-on-year reflecting significant growth in service delivery

Key Outcomes

Rough sleepers across Liverpool and Merseyside connected with shelter, support and housing pathways through the city-wide outreach service
Families and individuals in temporary accommodation supported through specialist family services including Yates Court and Belvidere Family Centre
People with complex needs — including those with substance use issues, mental health difficulties and long-term rough sleeping — supported through harm reduction and recovery services