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Impact Report 2025/2026

The Insurance Charity (working name of The Insurance Charities) supports people in the insurance industry and their families when they need it most. This report covers the year to 31 March 2026. It is the 2025/26 follow-on to the 2024/25 report already on the site. Contact email is the general info address; no named fundraiser was found. Source: Insurance Charity Impact Report 2025/2026 PDF, retrieved Oct 2026.

Report snapshot
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About

Grants and practical support for people who work or have worked in insurance and their families, across the UK and Ireland; a home visit or video call at the start of each application; signposting and practical advice; financial wellbeing support through partner Pennysmart CIC; and employer partnerships

Key Metrics

Key Metric 1 Made 445 awards totalling £693k, supporting 149 cases with financial help (down from £1.3 million in 2024/25 following a financial policy change)
Key Metric 2 Enquiries rose 20% to 611 (from 510); over 11,500 opportunities to hear about the charity at key insurance events across the UK and Ireland
Key Metric 3 Sped up the standard beneficiary journey by an average of 15.75 days

Key Outcomes

  • 99% of people supported agreed they were happy with how they were informed of the decision, and 100% were happy with the empathy and respect shown to them
  • 96% would recommend the charity to an eligible friend or colleague
  • For every £1 given to Pennysmart CIC, the financial wellbeing partner, the impact on each individual supported is £6.62

Geography

UK-Wide

Impact Snapshot
Key Metric 1
438,000 pets treated across 49 Pet Hospitals, equivalent to 4,700 pets every working day
Key Metric 2
Over 2 million treatments provided; veterinary services cost over £85 million, funded entirely by donations
Key Metric 3
327,000 children reached with pet education messages; Pet Health Hub received over 4 million online visitors
Veterinary care provided to the pets of over 360,000 people in financial hardship across the UK, with 46% of clients disabled or living with a serious health condition
Impact Snapshot
Key Metric 1
2.4 million benefits calculations completed via free Benefits Calculator
Key Metric 2
1.5 million people identified new benefits worth an average of £5,396 each (£12.9bn total)
Key Metric 3
£3 million in grants awarded, supporting 2,164 people across the UK
4.8 million people accessed the Turn2us website for information on claiming support they are entitled to
Impact Snapshot
Key Metric 1
7,325 individual children supported; 9,269 instances of support across the year; 6,660 referrals fulfilled; 485 emergency newborn hospital packs delivered to 23 London hospitals...
Key Metric 2
734 regular volunteers; 31,348 volunteer hours; 146 one-off volunteers (700+ hours); 99 corporate volunteer groups (3,900 hours)
Key Metric 3
Items gifted worth over £3 million (if new); 128 tonnes of goods redistributed; £22,714 in financial support secured or saved for families via signposting;...
Connections and signposting: Family Connections team spoke to 2,764 families; signposting support provided 1,037 times; 77% of signposting recipients had never accessed similar help before; £22,714 in financial support secured or saved