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Suffolk Mind

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2026
Suffolk Mind

Suffolk Mind Impact Report 2025

33,000+ people used Suffolk Mind services; 33,968 Helpline calls and emails (130/day) — 27% increase on previous year; 7,603 counselling sessions delivered to 864 clients
Key Metric 1
284 clients attended Waves (BPD/EUPD support); 115 clients supported through Suffolk Work Well (25% increase); 10,692 children, young people and adults received mental health training through the Mental Health Kitbag
Key Metric 2
£4,016,021 total income; 49 volunteers donating 4,508 hours; 25 grants totalling £225,344.50; NPS of 97% for Suffolk Night Owls; counselling NPS of 98
Key Metric 3
80%+ of Suffolk Work Well clients retained employment at end of support period; Coastal housing achieved CQC Outstanding; counselling NPS 98 (up from 86 the previous year); only 23% of Suffolk survey respondents meeting their needs well — down from 41% the previous year, highlighting growing need
Health & Wellbeing Mental Health
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