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Suffolk Mind

Suffolk Mind Impact Report 2025

Suffolk Mind is a Suffolk-wide mental health charity serving 33,000+ people annually across Ipswich, Bury St Edmunds, Felixstowe and beyond. In 2024/25 its Helpline received a record 33,968 contacts, counsellors delivered 7,603 sessions with an NPS of 98, and Suffolk Night Owls achieved a 97% NPS. New services launched include Bereaved by Suicide Support, Frontline Partners for military spouses, and a Pay-What-You-Can counselling pilot. The Mental Health Toolkit trained 4,293 individuals across 84 organisations. Total income was £4.02 million. Suffolk Mind's population research found only 23% of Suffolk residents were meeting their emotional and physical needs well — a 16% decline year on year.

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About

Counselling (face-to-face and remote, Bury St Edmunds, Ipswich, Saxmundham); Suffolk Night Owls crisis line (7pm–1am, 7 nights/week); Waves (BPD/EUPD peer support); Suffolk Work Well (employability, 13-week keyworker support); GreenCare (allotments in Haverhill, Ipswich, Bury St Edmunds, Felixstowe); Anxiety Management courses; Eating Recovery groups; Supported Housing (8 locations including Montrose House — CQC Outstanding); Helpline; Menopause & Me; Open Space library drop-ins (8 locations); Pay-What-You-Can Counselling; Bereaved by Suicide Support Service; Frontline Families and Frontline Partners (military); Mental Health Toolkit workplace training (418 workshops, 4,293 individuals, 84 organisations); Mental Health Kitbag (EARLY Minds, Sammy the Sea Squirt, Life Hacks for Young Minds); SuffolkForward professional network; Emotional Needs & Resources research Custom geography from upload: Suffolk, UK (Ipswich, Bury St Edmunds, Felixstowe, Saxmundham, Haverhill, Newmarket, Stowmarket, Sudbury, Woodbridge and Sawston)

Key Metrics

Key Metric 1 33,000+ people used Suffolk Mind services; 33,968 Helpline calls and emails (130/day) — 27% increase on previous year; 7,603 counselling sessions delivered to 864 clients
Key Metric 2 284 clients attended Waves (BPD/EUPD support); 115 clients supported through Suffolk Work Well (25% increase); 10,692 children, young people and adults received mental health training through the Mental Health Kitbag
Key Metric 3 £4,016,021 total income; 49 volunteers donating 4,508 hours; 25 grants totalling £225,344.50; NPS of 97% for Suffolk Night Owls; counselling NPS of 98

Key Outcomes

  • 80%+ of Suffolk Work Well clients retained employment at end of support period; Coastal housing achieved CQC Outstanding; counselling NPS 98 (up from 86 the previous year); only 23% of Suffolk survey respondents meeting their needs well — down from 41% the previous year, highlighting growing need
  • Helpline reached highest demand ever at 33,000+ contacts; Big Give Christmas Challenge raised £26,000 for Helpline; first Colour Rush event raised £12,800 with 480 runners; Skydive and Ipswich Half Marathon weekend raised £33,193
  • New Bereaved by Suicide Support Service launched in partnership with Mid and North East Essex Mind; Frontline Partners service launched for military spouses; Pay-What-You-Can counselling pilot supported double the anticipated beneficiaries

Geography

East of England

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