2026 Free

Annual Impact Report 2025-26

Stay is a Telford charity working to prevent homelessness and build brighter futures through street outreach, supported accommodation and financial and wellbeing support. Its Annual Impact Report 2025-26 shows 626 people supported during the year, including 358 people sleeping rough.

Report snapshot
14 Views

About

Stay's Homeless Outreach Team meets people sleeping rough across Telford and helps them off the streets. Its Intensive Housing service now offers 87 supported bed spaces, alongside emergency accommodation and support for people with no recourse to public funds. Until January 2026, The Net project helped people claim the money they were entitled to and improve their finances and wellbeing. Stay also takes part in health research through the Research Engagement Network and, from 2026/27, will work with Shrewsbury Ark and KiP Telford through Partners for Change.

Key Metrics

Key Metric 1 Stay supported 626 people through 8,938 interactions to prevent and respond to homelessness in 2025-26, including 358 people sleeping rough, 176 of whom were newly rough sleeping.
Key Metric 2 Supported accommodation grew from 78 to 87 bed spaces, housing 174 people (a 21% increase on 2024/25) at a 98% occupancy rate.
Key Metric 3 Over its 42-month life The Net project supported 266 people, with 127 clients accessing unclaimed entitlements worth £1,558,814 in financial impact.

Key Outcomes

  • 27 tenants moved into private tenancies, 112 reported their housing situation had improved, 76 reported improved finances and 53 reported improved mental health; 5 gained employment and 10 entered training or education.
  • Among people supported by The Net, 60% reported improved finances, 57% improved mental health, 44% felt safer and 51% improved their ability to manage their home and themselves.
  • Tyler, sleeping rough while living with permanent brain damage, was moved into interim accommodation and then accepted into an over-55s independent supported living scheme: "I'm now getting back on my feet thanks to you."

Geography

West Midlands

Impact Snapshot
Key Metric 1
438,000 pets treated across 49 Pet Hospitals, equivalent to 4,700 pets every working day
Key Metric 2
Over 2 million treatments provided; veterinary services cost over £85 million, funded entirely by donations
Key Metric 3
327,000 children reached with pet education messages; Pet Health Hub received over 4 million online visitors
Veterinary care provided to the pets of over 360,000 people in financial hardship across the UK, with 46% of clients disabled or living with a serious health condition
Impact Snapshot
Key Metric 1
2.4 million benefits calculations completed via free Benefits Calculator
Key Metric 2
1.5 million people identified new benefits worth an average of £5,396 each (£12.9bn total)
Key Metric 3
£3 million in grants awarded, supporting 2,164 people across the UK
4.8 million people accessed the Turn2us website for information on claiming support they are entitled to
Impact Snapshot
Key Metric 1
7,325 individual children supported; 9,269 instances of support across the year; 6,660 referrals fulfilled; 485 emergency newborn hospital packs delivered to 23 London hospitals...
Key Metric 2
734 regular volunteers; 31,348 volunteer hours; 146 one-off volunteers (700+ hours); 99 corporate volunteer groups (3,900 hours)
Key Metric 3
Items gifted worth over £3 million (if new); 128 tonnes of goods redistributed; £22,714 in financial support secured or saved for families via signposting;...
Connections and signposting: Family Connections team spoke to 2,764 families; signposting support provided 1,037 times; 77% of signposting recipients had never accessed similar help before; £22,714 in financial support secured or saved