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Evaluation of Smart Works' impact and return on investment (Frontier Economics, March 2026)

This independent evaluation by Frontier Economics, published in March 2026, assesses the impact and return on investment of Smart Works' service, which gives unemployed women high-quality interview clothing and one-to-one interview coaching. The report draws on Smart Works' own outcome data and external evidence to estimate the economic and social value generated for clients and for the public purse, and is published alongside Smart Works' annual impact data on its 'Impact data and reports' page.

Report snapshot
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About

Smart Works is a UK charity that supports unemployed women into work by providing interview clothing and coaching through centres across England and Scotland.

Key Metrics

10,685 unemployed women supported in FY2024/25
68% of interview preparation clients secured a job after Smart Works support
Around £8 of economic, health and well-being benefits for every £1 of funding

Key Outcomes

  • Women supported into employment through dressing and coaching
  • Economic return to the public purse quantified by independent evaluation
  • Confidence and interview readiness improved for clients

Geography

UK-Wide

Impact Snapshot
Key Metric 1
438,000 pets treated across 49 Pet Hospitals, equivalent to 4,700 pets every working day
Key Metric 2
Over 2 million treatments provided; veterinary services cost over £85 million, funded entirely by donations
Key Metric 3
327,000 children reached with pet education messages; Pet Health Hub received over 4 million online visitors
Veterinary care provided to the pets of over 360,000 people in financial hardship across the UK, with 46% of clients disabled or living with a serious health condition
Impact Snapshot
Key Metric 1
2.4 million benefits calculations completed via free Benefits Calculator
Key Metric 2
1.5 million people identified new benefits worth an average of £5,396 each (£12.9bn total)
Key Metric 3
£3 million in grants awarded, supporting 2,164 people across the UK
4.8 million people accessed the Turn2us website for information on claiming support they are entitled to
Impact Snapshot
Key Metric 1
7,325 individual children supported; 9,269 instances of support across the year; 6,660 referrals fulfilled; 485 emergency newborn hospital packs delivered to 23 London hospitals...
Key Metric 2
734 regular volunteers; 31,348 volunteer hours; 146 one-off volunteers (700+ hours); 99 corporate volunteer groups (3,900 hours)
Key Metric 3
Items gifted worth over £3 million (if new); 128 tonnes of goods redistributed; £22,714 in financial support secured or saved for families via signposting;...
Connections and signposting: Family Connections team spoke to 2,764 families; signposting support provided 1,037 times; 77% of signposting recipients had never accessed similar help before; £22,714 in financial support secured or saved