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Impact Report 2025-26: Delivering with purpose in a changing world

Severn Wye's Impact Report 2025-26 shows how the charity helped people overcome fuel poverty and cut energy costs and carbon across Gloucestershire, South Gloucestershire, Herefordshire, Powys and Ceredigion. Its free adviceline handled some 7,500 calls, and its Warmth on Prescription scheme received 177 referrals and supported 169 clients, distributing £83,500 between 169 households in winter 2025-26. The report also covers the NHS Retrofit pilot, in which nineteen properties were retrofitted with estimated annual energy cost savings of £947 per property.

Report snapshot
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About

Severn Wye is a charity changing the way people use energy, to cut costs and carbon. It supports people to overcome fuel poverty through advice, home visits and grants, and works with health and housing partners on warmer, more efficient homes.

Key Metrics

7,500 calls handled by the free adviceline during the year
£83,500 distributed between 169 households in winter 2025-26
19 properties retrofitted under the NHS Retrofit pilot

Key Outcomes

  • Around 90% of Warmth on Prescription respondents said they no longer avoided using their heating
  • 60% of respondents agreed their physical health had improved after six months
  • Estimated annual energy cost savings of £947 per retrofitted property, an average drop of 67%

Geography

England and Wales

Impact Snapshot
Key Metric 1
438,000 pets treated across 49 Pet Hospitals, equivalent to 4,700 pets every working day
Key Metric 2
Over 2 million treatments provided; veterinary services cost over £85 million, funded entirely by donations
Key Metric 3
327,000 children reached with pet education messages; Pet Health Hub received over 4 million online visitors
Veterinary care provided to the pets of over 360,000 people in financial hardship across the UK, with 46% of clients disabled or living with a serious health condition
Impact Snapshot
Key Metric 1
2.4 million benefits calculations completed via free Benefits Calculator
Key Metric 2
1.5 million people identified new benefits worth an average of £5,396 each (£12.9bn total)
Key Metric 3
£3 million in grants awarded, supporting 2,164 people across the UK
4.8 million people accessed the Turn2us website for information on claiming support they are entitled to
Impact Snapshot
Key Metric 1
7,325 individual children supported; 9,269 instances of support across the year; 6,660 referrals fulfilled; 485 emergency newborn hospital packs delivered to 23 London hospitals...
Key Metric 2
734 regular volunteers; 31,348 volunteer hours; 146 one-off volunteers (700+ hours); 99 corporate volunteer groups (3,900 hours)
Key Metric 3
Items gifted worth over £3 million (if new); 128 tonnes of goods redistributed; £22,714 in financial support secured or saved for families via signposting;...
Connections and signposting: Family Connections team spoke to 2,764 families; signposting support provided 1,037 times; 77% of signposting recipients had never accessed similar help before; £22,714 in financial support secured or saved