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Annual Report and Consolidated Accounts 2024/25

Scope is the disability equality charity in England and Wales working towards An Equal Future — a 10-year strategy with three goals: ending the disability price tag, closing the disability employment gap, and transforming attitudes. In 2024/25 the charity supported 4.6 million disabled people through its services, advice and online community. Nearly 400 disabled people secured jobs through personalised employment support, with 68% still in work six months later. The Cost of Cuts campaign on disability benefits led to a 100,000-signature petition, a packed parliamentary event and a coordinated letter from 120+ organisations — contributing to the government scaling back proposed cuts by £4.5 billion. PurpleSpace, acquired in May 2024, now supports 4,500+ disability network leaders globally. Scope also closed 77 shops to reduce costs by £4m annually and restructured its operating model to focus on long-term impact.

Report snapshot
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About

Free telephone helpline; online advice hub; energy advice services; personalised employment support (including Support to Work); PurpleSpace workplace disability network (4,500+ network leaders across 163 organisations in 60+ countries); community engagement and Youth Community Collective; Leeds Hub; campaigning and research; retail network (being rationalised to reduce losses) Custom geography from upload: England & Wales

Key Metrics

Key Metric 1 4.6 million disabled people supported through services, online advice and community forum in 2024/25
Key Metric 2 Over 2,000 disabled people supported closer to employment; nearly 400 secured jobs — 68% still in work 6 months later
Key Metric 3 76% of every £1 spent on charitable activities in 2024/25 (up from 73% in 2023/24); reserves reduced from £42.7m to £26.4m over 5 years

Key Outcomes

  • Cost of Cuts campaign on disability benefits Green Paper: petition reached 100,000 signatures; 4,854 people supported to respond to consultation; parliamentary event attended by 100+ MPs and peers — government dropped plans to freeze or means-test PIP and scaled back cuts from £11bn to £6.5bn
  • Acquired PurpleSpace in May 2024, expanding workplace disability inclusion reach to 4,500+ network leaders across 163 organisations and 60+ countries
  • 3,000+ disabled people and carers took part in community engagement and Youth Community Collective work; 170+ local get-togethers held across the UK; Leeds Hub opened as inclusive community space

Geography

UK-Wide

Impact Snapshot
Key Metric 1
438,000 pets treated across 49 Pet Hospitals, equivalent to 4,700 pets every working day
Key Metric 2
Over 2 million treatments provided; veterinary services cost over £85 million, funded entirely by donations
Key Metric 3
327,000 children reached with pet education messages; Pet Health Hub received over 4 million online visitors
Veterinary care provided to the pets of over 360,000 people in financial hardship across the UK, with 46% of clients disabled or living with a serious health condition
Impact Snapshot
Key Metric 1
2.4 million benefits calculations completed via free Benefits Calculator
Key Metric 2
1.5 million people identified new benefits worth an average of £5,396 each (£12.9bn total)
Key Metric 3
£3 million in grants awarded, supporting 2,164 people across the UK
4.8 million people accessed the Turn2us website for information on claiming support they are entitled to
Impact Snapshot
Key Metric 1
7,325 individual children supported; 9,269 instances of support across the year; 6,660 referrals fulfilled; 485 emergency newborn hospital packs delivered to 23 London hospitals...
Key Metric 2
734 regular volunteers; 31,348 volunteer hours; 146 one-off volunteers (700+ hours); 99 corporate volunteer groups (3,900 hours)
Key Metric 3
Items gifted worth over £3 million (if new); 128 tonnes of goods redistributed; £22,714 in financial support secured or saved for families via signposting;...
Connections and signposting: Family Connections team spoke to 2,764 families; signposting support provided 1,037 times; 77% of signposting recipients had never accessed similar help before; £22,714 in financial support secured or saved