2024 Free

Annual Report 2024/25

Refuge is the UK's largest specialist domestic abuse organisation, running the National Domestic Abuse Helpline and refuges nationwide, supporting women and children to live free from violence.

Report snapshot
125 Views

About

National Domestic Abuse Helpline, refuges, dispersed accommodation, LGBTQI+ support, children's services

Key Metrics

Key Metric 1 Helpline contacts: 43,153
Key Metric 2 Supporters raised: £8.3 million
Key Metric 3 93p in every £1 to services

Key Outcomes

  • Launched first service dedicated solely to children and young people
  • Secured Children's Support Workers in all refuges
  • Raised £587,445 through Brick by Brick housing campaign

Geography

UK-Wide

Impact Snapshot
Key Metric 1
8,033 children, adults and families affected by a disappearance helped in 2022/23
Key Metric 2
35,064 TextSafe® messages sent to missing children and adults; 2,960 Suicide Risk TextSafe® messages to high-risk individuals
Key Metric 3
40% of Lost Contact tracing cases successfully resolved; 1,000+ multi-agency professionals trained
30th anniversary year: over 10 years and £10 million raised by players of People's Postcode Lottery for Missing People's services
Impact Snapshot
Key Metric 1
CHF 3 million+ total programme funding raised in 2025 — a record — with CHF 1.3 million redeployed directly to YMCA National Movements
Key Metric 2
2.5 million people reached through digital skilling initiatives via HP partnership across 30 YMCA partners since 2021
Key Metric 3
37,000 people directly reached per Community Wellbeing project (1.3 million indirectly); 85 new Change Agents enrolled from 44 countries
5,000 jobs to be created under Igniting Youth Futures (USD 5.2 million Accenture/Macquarie-funded); 750+ young people already reached at year-end
Impact Snapshot
Key Metric 1
95 individual young people in under-16s groups; 85 in over-16s groups; 42 in Transformers (trans/non-binary); 114 young people supported through 385 one-to-one sessions
Key Metric 2
149 parents and carers supported across 44 online and in-person groups; 3,500+ participants in training and workshops across 97 sessions
Key Metric 3
96% of young people said Allsorts groups had been of help; 75% said coming to Allsorts improved their overall wellbeing
Won Investing in Children's Member of the Year Award for extensive youth voice integration; 100% of Summer Programme participants enjoyed activities
Impact Snapshot
Key Metric 1
33,600+ people directly supported; 52,000+ indirectly supported (2025)
Key Metric 2
£19.6M raised in fundraising income, up £3.4M on 2024
Key Metric 3
352 socially isolated people supported by community outreach (up 11%)
97% of caseworking enquiries received tailored intervention; 95% beneficiary satisfaction