2024 Free

Impact Report 2024

Railway Benefit Fund (RBF) has supported railway workers and their families for over 165 years, providing non-repayable grants, confidential advice, a legal helpline and digital financial tools to the entire UK rail community. In 2024 the charity awarded £304,579 in grants to over 1,000 people, including £112,000 preventing homelessness and £47,500 supporting children, generating a total social value of £3,572,904 — a return of £6.44 for every £1 invested.

Report snapshot
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About

Non-repayable financial grants; confidential advice service; legal helpline; Financial Health Assistant and Money Helper digital tools; free will-writing service; Check In and Chat service for retired workers; community events for retired rail community Custom geography from upload: UK

Key Metrics

Key Metric 1 £304,579 in grants awarded to over 1,000 railway people and their families in 2024
Key Metric 2 Total social value of £3,572,904 generated, equivalent to £6.44 return for every £1 invested
Key Metric 3 £112,000 in grants awarded specifically to prevent homelessness among railway workers

Key Outcomes

  • Check In and Chat service saw a 100% increase in users, and retired rail community events doubled in the year
  • £47,500 awarded to support children of railway workers; £6,986 in emergency food grants provided
  • 65% of those helped were under 50 and currently working in rail, demonstrating reach beyond traditional welfare charity demographics

Geography

UK-Wide

Impact Snapshot
Key Metric 1
438,000 pets treated across 49 Pet Hospitals, equivalent to 4,700 pets every working day
Key Metric 2
Over 2 million treatments provided; veterinary services cost over £85 million, funded entirely by donations
Key Metric 3
327,000 children reached with pet education messages; Pet Health Hub received over 4 million online visitors
Veterinary care provided to the pets of over 360,000 people in financial hardship across the UK, with 46% of clients disabled or living with a serious health condition
Impact Snapshot
Key Metric 1
2.4 million benefits calculations completed via free Benefits Calculator
Key Metric 2
1.5 million people identified new benefits worth an average of £5,396 each (£12.9bn total)
Key Metric 3
£3 million in grants awarded, supporting 2,164 people across the UK
4.8 million people accessed the Turn2us website for information on claiming support they are entitled to
Impact Snapshot
Key Metric 1
7,325 individual children supported; 9,269 instances of support across the year; 6,660 referrals fulfilled; 485 emergency newborn hospital packs delivered to 23 London hospitals...
Key Metric 2
734 regular volunteers; 31,348 volunteer hours; 146 one-off volunteers (700+ hours); 99 corporate volunteer groups (3,900 hours)
Key Metric 3
Items gifted worth over £3 million (if new); 128 tonnes of goods redistributed; £22,714 in financial support secured or saved for families via signposting;...
Connections and signposting: Family Connections team spoke to 2,764 families; signposting support provided 1,037 times; 77% of signposting recipients had never accessed similar help before; £22,714 in financial support secured or saved