Poverty & Inclusion Community & Social Justice 2024
Migrant Help

Annual Report 2024-25

Migrant Help is one of the UK's largest providers of support to refugees, asylum seekers and trafficking survivors. Their 2024-25 report records the highest ever client numbers — over 120,000 people supported through asylum services and more than one million helpline calls answered — alongside continued specialist support for over 3,000 modern slavery survivors.

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📋About

National asylum helpline, asylum support advice, modern slavery victim support, EU Settlement Scheme advice, community engagement, immigration guidance

📊Key Metrics

120,000+ people supported through asylum services — highest ever number of clients Key Metric 1
Over 1 million phone calls to helpline answered in the year Key Metric 2
3,000+ modern slavery and trafficking survivors assisted with complex needs Key Metric 3

✅Key Outcomes

  • Retained status as primary provider of asylum seeker advice and support across England
  • Advised 30,000+ people on EU Settlement Scheme, submitting nearly 1,500 applications
  • Maintained trauma-informed approach for survivors with highly complex needs

📍Geography

UK-Wide

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1.5 million people identified new benefits worth an average of £5,396 each (£12.9bn total)
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£3 million in grants awarded, supporting 2,164 people across the UK
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4.8 million people accessed the Turn2us website for information on claiming support they are entitled to
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