921 people supported by Patient Navigators across 19 hospital hubs (up 36%); 1,215 helpline calls and 607 WhatsApp support conversations in 2025
Key Metric 1
692 people attended 103 support groups (up 95%); 585 Cost of Living Grants awarded; 108 counselling grants made (up 28%)
Key Metric 2
145 advocacy cases handled (up 22%); 465 welfare advice cases (up 27%); 222 nights of accommodation organised for CAR-T patients (125% increase in CAR-T grants)
Key Metric 3
88% of support group survey respondents felt more positive and connected; 95% of survey respondents found information helpful; 70%+ of navigator patients felt more confident; nearly 90% knew more about where to get help