2025 Free

Annual Review 2023-24

Hestia supports adults and children in crisis across London, specialising in trauma and resilience-informed care. Their 2023-24 work spanned domestic abuse refuges, modern slavery safe houses, mental health services and the Bright Sky safety app. As facilitator of the UK SAYS NO MORE campaign, Hestia extends its reach well beyond direct services into employer and public awareness.

Report snapshot
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About

Domestic abuse refuges and IDVA services, Modern Slavery Response Team, Bright Sky app, UK SAYS NO MORE campaign, mental health crisis services, older people services, young care leavers support, Ask ANI pharmacy scheme Custom geography from upload: London / National

Key Metrics

Key Metric 1 22,600+ people supported on their journey of recovery
Key Metric 2 1,300+ volunteers providing specialist skills across London services
Key Metric 3 Bright Sky app available in 4 languages supporting domestic abuse victims and professionals

Key Outcomes

  • Led UK SAYS NO MORE coalition engaging corporate and media partners nationally
  • Delivered Ask ANI pharmacy scheme in partnership with Home Office to improve early identification of abuse
  • Maintained leading provider status for modern slavery support across London and South East

Geography

London

Impact Snapshot
Key Metric 1
438,000 pets treated across 49 Pet Hospitals, equivalent to 4,700 pets every working day
Key Metric 2
Over 2 million treatments provided; veterinary services cost over £85 million, funded entirely by donations
Key Metric 3
327,000 children reached with pet education messages; Pet Health Hub received over 4 million online visitors
Veterinary care provided to the pets of over 360,000 people in financial hardship across the UK, with 46% of clients disabled or living with a serious health condition
Impact Snapshot
Key Metric 1
2.4 million benefits calculations completed via free Benefits Calculator
Key Metric 2
1.5 million people identified new benefits worth an average of £5,396 each (£12.9bn total)
Key Metric 3
£3 million in grants awarded, supporting 2,164 people across the UK
4.8 million people accessed the Turn2us website for information on claiming support they are entitled to
Impact Snapshot
Key Metric 1
7,325 individual children supported; 9,269 instances of support across the year; 6,660 referrals fulfilled; 485 emergency newborn hospital packs delivered to 23 London hospitals...
Key Metric 2
734 regular volunteers; 31,348 volunteer hours; 146 one-off volunteers (700+ hours); 99 corporate volunteer groups (3,900 hours)
Key Metric 3
Items gifted worth over £3 million (if new); 128 tonnes of goods redistributed; £22,714 in financial support secured or saved for families via signposting;...
Connections and signposting: Family Connections team spoke to 2,764 families; signposting support provided 1,037 times; 77% of signposting recipients had never accessed similar help before; £22,714 in financial support secured or saved