2023 Free

Impact Report 2023

Eastbourne Foodbank distributed 28,778 food parcels across 7 satellite locations in 2023. Its financial inclusion team supported 1,280 clients, managing £170,635 of debt and recouping over £1m in benefits and income. The charity also engaged in national advocacy through the Trussell Trust's Guarantee Our Essentials campaign and worked closely with housing, health and statutory services to tackle the root causes of local poverty.

Report snapshot
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About

Emergency food parcels via 7 satellites; financial inclusion advice (welfare benefits, debt and PIP support); warehouse and distribution; advocacy and campaigns; partnerships with housing, health and DWP; school outreach

Key Metrics

Key Metric 1 28,778 food parcels provided across 7 satellite locations
Key Metric 2 1,280 clients supported by financial inclusion team, with £1,002,035 in benefits and income recouped
Key Metric 3 159 tonnes of donated food sorted through the central warehouse

Key Outcomes

  • 28,778 food parcels distributed across 7 satellite foodbank locations throughout 2023
  • Financial inclusion team supported 1,280 clients, managing £170,635 of debt and recouping £1,002,035 in unclaimed benefits and income
  • 185 volunteers supported all aspects of operations from warehouse sorting and driving to client support and advocacy

Geography

South East

Impact Snapshot
Key Metric 1
438,000 pets treated across 49 Pet Hospitals, equivalent to 4,700 pets every working day
Key Metric 2
Over 2 million treatments provided; veterinary services cost over £85 million, funded entirely by donations
Key Metric 3
327,000 children reached with pet education messages; Pet Health Hub received over 4 million online visitors
Veterinary care provided to the pets of over 360,000 people in financial hardship across the UK, with 46% of clients disabled or living with a serious health condition
Impact Snapshot
Key Metric 1
2.4 million benefits calculations completed via free Benefits Calculator
Key Metric 2
1.5 million people identified new benefits worth an average of £5,396 each (£12.9bn total)
Key Metric 3
£3 million in grants awarded, supporting 2,164 people across the UK
4.8 million people accessed the Turn2us website for information on claiming support they are entitled to
Impact Snapshot
Key Metric 1
7,325 individual children supported; 9,269 instances of support across the year; 6,660 referrals fulfilled; 485 emergency newborn hospital packs delivered to 23 London hospitals...
Key Metric 2
734 regular volunteers; 31,348 volunteer hours; 146 one-off volunteers (700+ hours); 99 corporate volunteer groups (3,900 hours)
Key Metric 3
Items gifted worth over £3 million (if new); 128 tonnes of goods redistributed; £22,714 in financial support secured or saved for families via signposting;...
Connections and signposting: Family Connections team spoke to 2,764 families; signposting support provided 1,037 times; 77% of signposting recipients had never accessed similar help before; £22,714 in financial support secured or saved