Contento Social Homes Impact Report 2025-2026

Contento Social Homes CIC provides safe-exempt accommodation and holistic support for survivors of domestic abuse and their children across the West Midlands. The 2025-26 report covers 242 women and 119 children supported, service expansion into 3 new branches, move-on housing campaign, and partnerships with 30+ local authorities.

Report snapshot
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πŸ“‹About

Safe exempt accommodation; weekly 1:1 survivor support; monthly house meetings; move-on housing planning; immigration & legal advocacy (NRPF cases); counselling (93.8% completion rate); education & employment pathways (23 survivors in training/university); Strength in Bloom empowerment events; digital inclusion (60+ devices supported); interpretation services (17 languages; 3,117 minutes) Custom geography from upload: United Kingdom

πŸ“ŠKey Metrics

242 women and 119 children supported cumulatively; 144 new survivors accommodated in reporting period (Feb 2025–Jan 2026) Key Metric 1
317 referrals received; 173 declined due to capacity; 25 properties with 115 bed spaces operating across Birmingham, Walsall, Wolverhampton and Dudley Key Metric 2
54.1% of cumulative cohort transitioned from refuge; 22.3% secured independent social housing; only 4.5% returned to perpetrator; safeguarding incidents reduced from 8 to 1 Key Metric 3

βœ…Key Outcomes

  • 38 survivors supported via Home Office Flee Fund; 24 via Survivor Safety Fund; 5 families moved into permanent homes via Buttle UK grants; 25 BBC Children in Need grants secured; 100% of Home Office emergency payment applications paid
  • 3 new branches opened in reporting year; 32 staff; zero formal employee relations cases; Silver Award from BVSC retained; 30+ local authority partnerships across England and Wales
  • Digital engagement increased 507%; reach exceeded 160,000 views; NRPF rental liability absorbed Β£16,134.66; 'A Home for Every Woman Survivor' campaign launched 7 March 2025 engaging Resonance, Big Issue Invest, Social Investment Business and others

πŸ“Geography

Other

2025

A Year in Review: Impact Report 2024–2025

23,371 visits to the centre from April 2024 to March 2025
Key Metric 1
45 people helped to secure their own permanent home
Key Metric 2
40 people supported into employment; 44 gained nationally recognised qualifications
Key Metric 3
150 people actively supported to maintain their accommodation; average income maximised by Β£601.03 per month per person
2025

Impact Report 2025

Total income Β£10,019,755 and total expenditure Β£9,525,116 (year ended 31 March 2025, charity no. 1086320); 5,880 individuals supported to belong, contribute and thrive across 24 YMCA locations in the Black Country; 570 individuals called YMCA home
Key Metric 1
131,185 bed nights provided to young people who would otherwise be homeless; 200,500 hours of funded early years education provided; 1,222 young people moved from receiving benefits into work or training; 523 children developing in nurseries across the Black Country
Key Metric 2
114 teenagers offered a safe home in YMCA Host families' spare rooms; 322 young people engaged with YMCA mentors to overcome barriers to employment; 737 people prioritising health and wellbeing at YGym West Bromwich; 261 hot meals provided to vulnerable people in Walsall
Key Metric 3
60% of Sandwell Youth Hub young people secured work placements or employment through partner organisations; 94% of early years places funded through government support; 12 Early Years apprentices from 2024 cohort secured permanent employment; 9 families supported to flee domestic abuse since April 2025 merger with Living Springs
2024

Impact Report 2023/24

4,508 emergency (VRF) grants awarded totalling Β£1,780,676, helping 7,512 people to secure or keep a home in 2023/24
Key Metric 1
937 frontline workers benefited from training programmes across the four nations of the UK; 350 attendees at the Annual National Frontline Network Conference with 94% rating it good or excellent
Key Metric 2
71 partner-facilitated events attended by 1,331 frontline workers across the UK to share knowledge and best practice
Key Metric 3
728 grants for preventing eviction; 3,780 grants for moving into new accommodation; 75% of payments made within 5 days of application