2026 Free

Citizens Advice Stroud and Cotswold Districts Impact Report 2025-26

Citizens Advice Stroud and Cotswold Districts' Impact Report 2025-26 records 3,565 people helped with 15,422 issues across 3,931 cases, GBP 7 million in value generated for clients, GBP 15 million in wider public value and GBP 1.75 million saved for government and public services.

Report snapshot
33 Views

About

Citizens Advice Stroud and Cotswold Districts is an independent charity providing free, confidential and impartial advice to people across the Stroud district and Cotswolds in Gloucestershire.

Key Metrics

People helped 3,565 people turned to the charity for support in 2025-26.
Issues resolved 15,422 issues were helped with across 3,931 cases, with people arriving with four to five different issues on average.
Value for clients GBP 7 million in value was generated for clients through advice, support and advocacy.
Public value GBP 15 million in wider economic and social value was produced, including GBP 1.75 million saved for government and public services.
Would not have coped 84% of people said they would not have been able to resolve their problem without the service, and 85% reported feeling less stressed or anxious after help.

Key Outcomes

  • GBP 7 million generated for clients in need across Stroud and the Cotswolds.
  • GBP 272,957 saved for the NHS by preventing homelessness and reducing demand on services.

Geography

South West

Impact Snapshot
Key Metric 1
438,000 pets treated across 49 Pet Hospitals, equivalent to 4,700 pets every working day
Key Metric 2
Over 2 million treatments provided; veterinary services cost over £85 million, funded entirely by donations
Key Metric 3
327,000 children reached with pet education messages; Pet Health Hub received over 4 million online visitors
Veterinary care provided to the pets of over 360,000 people in financial hardship across the UK, with 46% of clients disabled or living with a serious health condition
Impact Snapshot
Key Metric 1
2.4 million benefits calculations completed via free Benefits Calculator
Key Metric 2
1.5 million people identified new benefits worth an average of £5,396 each (£12.9bn total)
Key Metric 3
£3 million in grants awarded, supporting 2,164 people across the UK
4.8 million people accessed the Turn2us website for information on claiming support they are entitled to
Impact Snapshot
Key Metric 1
7,325 individual children supported; 9,269 instances of support across the year; 6,660 referrals fulfilled; 485 emergency newborn hospital packs delivered to 23 London hospitals...
Key Metric 2
734 regular volunteers; 31,348 volunteer hours; 146 one-off volunteers (700+ hours); 99 corporate volunteer groups (3,900 hours)
Key Metric 3
Items gifted worth over £3 million (if new); 128 tonnes of goods redistributed; £22,714 in financial support secured or saved for families via signposting;...
Connections and signposting: Family Connections team spoke to 2,764 families; signposting support provided 1,037 times; 77% of signposting recipients had never accessed similar help before; £22,714 in financial support secured or saved