Poverty & Inclusion Community & Social Justice 2024
Citizens Advice Sheffield

Citizens Advice Sheffield Impact Report 2024/25

Citizens Advice Sheffield is a large independent advice and advocacy charity serving Sheffield. In 2024/25 the charity supported 20,021 individuals across 98,273 advice issues — nearly 5 issues per person — securing £19,051,506 in income and writing off £2,277,428 in debt. Income exceeded £6 million. The charity runs specialist services including Deaf Advice (BSL-first), hospital-embedded advice across 8 departments, digital inclusion courses, and statutory advocacy with 2,288 referrals.

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Report snapshot
20,021 advice clients; 98,273 advice issues; 2,288 advocacy referrals; 1,392 people helped in hospitals; 109 Deaf Advice clients across 659 issues; 247 digital course completions; 484 attendees at 79 community training sessions Key Metric 1
Staff and volunteers across advice, advocacy, hospital, Deaf Advice, digital, energy and community training teams; volunteer adviser network including hospital outreach and foodbank venues; income over £6 million with 85% spent on staff Key Metric 2
Total income: over £6 million (85% spent on staff); £19,051,506 income secured for clients; £2,277,428 debt written off; energy team: £2,430.25 income gained, £382,510 debt written off, 1,100 fuel vouchers issued; funders include British Gas Energy Trust, Northern Powergrid, Northern Gas Networks, National Energy Action, National Lottery, Sheffield City Council Key Metric 3
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📋About

Advice impact: 20,021 clients, 98,273 issues, £19m+ income secured, £2.28m debt written off; specialist services including hospital advice (1,392 people across 8 departments) and Deaf Advice (109 clients, BSL-first, serving hearing-impaired people across Yorkshire and Cumbria) Custom geography from upload: Sheffield, South Yorkshire

📊Key Metrics

20,021 advice clients; 98,273 advice issues; 2,288 advocacy referrals; 1,392 people helped in hospitals; 109 Deaf Advice clients across 659 issues; 247 digital course completions; 484 attendees at 79 community training sessions Key Metric 1
Staff and volunteers across advice, advocacy, hospital, Deaf Advice, digital, energy and community training teams; volunteer adviser network including hospital outreach and foodbank venues; income over £6 million with 85% spent on staff Key Metric 2
Total income: over £6 million (85% spent on staff); £19,051,506 income secured for clients; £2,277,428 debt written off; energy team: £2,430.25 income gained, £382,510 debt written off, 1,100 fuel vouchers issued; funders include British Gas Energy Trust, Northern Powergrid, Northern Gas Networks, National Energy Action, National Lottery, Sheffield City Council Key Metric 3

✅Key Outcomes

  • Advocacy: 2,288 referrals across statutory, generic, parenting and self/peer advocacy; services cover Independent Mental Health Advocacy, Care Act, DOLS, NHS Complaints, Learning Disability, Deaf and new Parenting Advocacy; 3 Self and Peer Advocacy Networks launched
  • Community and social policy: 79 training sessions to 484 staff at 98 organisations; 247 digital inclusion course completions (98% completion rate); Pension Credit campaign secured 136% increase in advice on Winter Fuel Allowance; BBC Breakfast and Radio Sheffield appearances; MP engagement on PIP reforms and immigration

📍Geography

Yorkshire and the Humber

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