Poverty & Inclusion Community & Social Justice
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Citizens Advice Hart

Citizens Advice Hart Impact Report 2025/2026

Citizens Advice Hart's Impact Report 2025/2026 sets out a year of free, confidential advice for people across Hart in Hampshire: 2,128 unique clients helped with 9,041 issues, GBP 1.6 million in income gains secured, GBP 68,000 of debt written off, and 58 people trained through its Advice First Aid programme.

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About

Citizens Advice Hart is an independent local charity providing free, confidential and impartial advice to people in the Hart district of Hampshire on issues including debt, benefits, housing and employment.

Key Metrics

Clients helped 2,128 unique clients were supported during the year, with a cumulative 3,556 monthly unique clients reflecting repeat support across multiple months.
Issues handled 9,041 issues were helped with, an average of 4.2 issues per client.
Income gained GBP 1.6 million in income gains was secured for clients, alongside GBP 163,000 in other gains and GBP 10,000 in reimbursements, services or loans.
Debts written off GBP 68,000 of client debt was written off through advice and casework.
Advice First Aid 58 people from community organisations, charities and educational settings were trained through the award-winning Advice First Aid programme.

Key Outcomes

  • GBP 1.6 million in income gains secured for local people.
  • GBP 68,000 of debt written off, helping clients manage debt and improve financial wellbeing.

Geography

South East

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