Poverty & Inclusion Community & Social Justice
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Citizens Advice Esher & District

Citizens Advice Esher & District Impact Report 2025/26

Citizens Advice Esher & District's Impact Report 2025/26 records 3,409 people advised in person, by phone or online, 12,590 problems handled, GBP 1.5 million in direct income gained for clients and GBP 417,700 of client debt written off across Elmbridge.

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About

Citizens Advice Esher & District is an independent charity that has been improving the lives of Elmbridge residents since 1973, providing free, confidential and impartial advice with volunteers at the heart of the community.

Key Metrics

People advised 3,409 people were advised in person, by phone or online.
Problems handled 12,590 problems were handled by the charity's highly trained advisers.
Income gained GBP 1.5 million in total direct income was gained for clients.
Debts written off GBP 417,700 worth of client debts was written off.
Debt Relief Orders 36 households were helped to apply for a Debt Relief Order, and 18 people were referred to local food banks or charitable support.

Key Outcomes

  • GBP 1.5 million in direct income gained for Elmbridge residents.
  • GBP 417,700 of client debt written off.

Geography

South East

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