Poverty & Inclusion Community & Social Justice 2023
Citizens Advice Bristol

Citizens Advice Bristol Impact Report 2023/24

Citizens Advice Bristol is an independent charity providing free, confidential advice to Bristol residents across debt, benefits, housing, employment and immigration. In 2023/24 the charity supported 3,963 people and families across 25,158 issues, helping 90% find a positive way forward. For every £1 invested, local public services save £2.05 and the wider economy benefits by £14.69. Total expenditure was £825,962. The charity works with 59 volunteers and delivers specialist projects with Macmillan Cancer Support, MS Society and Bristol City Council.

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Report snapshot
3,963 people and families supported; 25,158 issues addressed; 1,234 people helped with debt; 3,638 people helped with benefits; 792 individuals and families at risk of homelessness supported; 307 people given immigration advice Key Metric 1
59 volunteers, each committing at least half a day per week; advice delivered by trained and qualified advisers including volunteers Key Metric 2
Total expenditure: £825,962 (9% higher than prior year); for every £1 invested: public services save £2.05, wider economy benefits by £14.69, service users are on average £11.63 better off; projected shortfall of over £75,000 in current year Key Metric 3
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📋About

Advice impact: 3,963 people supported across 25,158 issues; 90% helped to find a positive way forward; 89% reported better physical health; 70% felt less anxious or depressed; 9 in 10 said they could not have sorted the problem without support Custom geography from upload: Bristol

📊Key Metrics

3,963 people and families supported; 25,158 issues addressed; 1,234 people helped with debt; 3,638 people helped with benefits; 792 individuals and families at risk of homelessness supported; 307 people given immigration advice Key Metric 1
59 volunteers, each committing at least half a day per week; advice delivered by trained and qualified advisers including volunteers Key Metric 2
Total expenditure: £825,962 (9% higher than prior year); for every £1 invested: public services save £2.05, wider economy benefits by £14.69, service users are on average £11.63 better off; projected shortfall of over £75,000 in current year Key Metric 3

✅Key Outcomes

  • Debt and benefits: 1,234 people in debt had finances stabilised; 3,638 people in financial need identified and claimed entitled benefits; debts written off, reduced or rescheduled; PIP appeals won; Universal Credit applications supported
  • Housing and specialist projects: 792 individuals and families at risk of homelessness supported; 307 immigration advice cases; specialist services for cancer patients (Macmillan), MS sufferers, and Council benefit recipients funded by Bristol City Council Household Support Fund

📍Geography

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