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Big Issue Group Impact Report April 2024 – March 2025

Big Issue Group's Impact Report for April 2024 to March 2025 sets out how the group changes lives through its impact pillars: financial inclusion, learning and employment, health and wellbeing, community and environment, digital inclusion and housing. Big Issue vendors earned a collective £3.76 million through selling the magazine, over 300 people were equipped with smartphones to stay connected, and Big Issue Recruit supported 90 people previously facing long-term unemployment, creating 13 new jobs paying the Living Wage. The report is produced by Big Issue Changing Lives CIC, a certified B Corp and part of Big Issue Group.

Report snapshot
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About

Big Issue Group is a social enterprise and B Corp that creates opportunities for people in poverty through the Big Issue magazine sold by vendors, Big Issue Recruit, Big Issue Invest and other social businesses.

Key Metrics

£3.76 million earned collectively by Big Issue vendors
90 long-term unemployed people supported by Big Issue Recruit
300+ people equipped with smartphones

Key Outcomes

  • Vendors able to earn a legitimate income selling the magazine
  • 13 new Living Wage jobs created
  • Digital and financial inclusion support for people on low incomes

Geography

UK-Wide

Impact Snapshot
Key Metric 1
438,000 pets treated across 49 Pet Hospitals, equivalent to 4,700 pets every working day
Key Metric 2
Over 2 million treatments provided; veterinary services cost over £85 million, funded entirely by donations
Key Metric 3
327,000 children reached with pet education messages; Pet Health Hub received over 4 million online visitors
Veterinary care provided to the pets of over 360,000 people in financial hardship across the UK, with 46% of clients disabled or living with a serious health condition
Impact Snapshot
Key Metric 1
2.4 million benefits calculations completed via free Benefits Calculator
Key Metric 2
1.5 million people identified new benefits worth an average of £5,396 each (£12.9bn total)
Key Metric 3
£3 million in grants awarded, supporting 2,164 people across the UK
4.8 million people accessed the Turn2us website for information on claiming support they are entitled to
Impact Snapshot
Key Metric 1
7,325 individual children supported; 9,269 instances of support across the year; 6,660 referrals fulfilled; 485 emergency newborn hospital packs delivered to 23 London hospitals...
Key Metric 2
734 regular volunteers; 31,348 volunteer hours; 146 one-off volunteers (700+ hours); 99 corporate volunteer groups (3,900 hours)
Key Metric 3
Items gifted worth over £3 million (if new); 128 tonnes of goods redistributed; £22,714 in financial support secured or saved for families via signposting;...
Connections and signposting: Family Connections team spoke to 2,764 families; signposting support provided 1,037 times; 77% of signposting recipients had never accessed similar help before; £22,714 in financial support secured or saved