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2025

Annual Report 2025

10,324 nights of safety provided for pets through Crisis Support Programs
Key Metric 1
3,506 people provided with $1,288,000 worth of subsidised veterinary care
Key Metric 2
4,517 animals supported whose caregivers were facing crisis and hardship
Key Metric 3
Crisis Support Programs kept pets with families by providing temporary shelter, reducing preventable surrenders
2022

Impact Review 2022

£2,932,509 awarded across 69 grants in 2022, spanning preservation, conservation and young women's mental health
Key Metric 1
280 smaller grants distributed through strategic heritage partners across the UK, mostly under £5,000
Key Metric 2
£980,239 in young women's mental health grants, focused on improving access, transitions and age-specific services
Key Metric 3
£1,797,270 awarded for preservation and conservation, including support for Grade I listed buildings, medieval chapels and historic theatres in the most deprived parts of the UK
2025

Annual Report 2024/2025

1,872 MRI scans completed and 20,322 Therapeutic Drug Monitoring samples processed at the Chalfont Centre
Key Metric 1
89 academic papers published by researchers in conjunction with UCL, advancing genomic and clinical epilepsy science
Key Metric 2
5,696 helpline contacts made via calls, emails and webchat, with 3,169 information resources sent out
Key Metric 3
All 7 care services rated 'good' by the Care Quality Commission; nearly 5,000 whole genome sequences analysed cumulatively to advance personalised treatment
2024

Impact Report 2024

£304,579 in grants awarded to over 1,000 railway people and their families in 2024
Key Metric 1
Total social value of £3,572,904 generated, equivalent to £6.44 return for every £1 invested
Key Metric 2
£112,000 in grants awarded specifically to prevent homelessness among railway workers
Key Metric 3
Check In and Chat service saw a 100% increase in users, and retired rail community events doubled in the year
2025

Annual Report and Accounts 2025

Over 13,000 veterans benefited from specialist support in 2024/25, including helpline, online resources and direct clinical treatment
Key Metric 1
73% of veterans who undertake treatment recover from PTSD, exceeding recovery rates of other mental health services
Key Metric 2
Over 20,000 people from the Armed Forces community benefited from specialist help, including families and loved ones
Key Metric 3
VICTOR intensive treatment programme — the only one of its kind for veterans in the UK — won the Healthcare and Rehabilitation Award at the Soldiering On Awards 2024
2025

Impact Report 2024/25

1,395 welfare grants made to Islington residents with disabilities or health problems in financial hardship
Key Metric 1
£1,302,000 in health grants agreed, including £1,054,000 in large grants to ten organisations
Key Metric 2
£1,079,000 awarded to 22 churches in the Islington Deanery for repairs, access and sustainability works
Key Metric 3
Catalyst Fund delivered 108 grants helping local people connect to opportunities including mental health support, volunteering and exercise
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2026

Impact Report 2026

£200,878 spent by the Benevolent Fund supporting female veterans in 2024/25
Key Metric 1
111 successful requests for assistance granted, covering mobility aids, housing repairs, care and funeral costs
Key Metric 2
Female Veterans Toolkit developed with over 800 former servicewomen, covering ten areas of need across the Royal Navy, Army and RAF
Key Metric 3
Beret and cap badge restoration ceremonies held for veterans dismissed under the pre-2000 LGBT ban, with formal Army apologies delivered in Guildford, Cardiff and the National Memorial Arboretum
2025

Annual Report 2024-25

1,820 unique users and 34,472 attendances in 2024/25, with a further 2,300 attendances at community clubs hosted by HCA
Key Metric 1
80% of interactions with older adults are with those in the top 30% most affected by income deprivation nationally
Key Metric 2
115 volunteers contributed nearly 2,000 hours in 2024/25, supporting befriending, classes and community events
Key Metric 3
Community Arts Exhibition on Kingsway drew 400+ visitors over 3 days, showcasing work by residents of all ages under the 'Roots/Routes' theme
2025

Impact Report 2024/25

£1.3 million awarded in financial support to 196 cases in 2024/25, drawn from 220 different employers
Key Metric 1
510 enquiries received — a 13% increase on 2023/24 — with 363 active beneficiaries at year end
Key Metric 2
£1.08m awarded to those with medical conditions; £81k to those in domestic abuse situations
Key Metric 3
100% of beneficiaries surveyed were satisfied with the empathy and respect shown, and the home visit or video call at the start of the application process