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Pact: Our Impact 2025

Pact's Our Impact 2025 report shows how the charity builds stronger families and safer communities by supporting people affected by imprisonment. Working in 67 prisons across England and Wales, Pact supported more than half a million prison visits last year, including more than 110,000 visits for children and young people, and nine in ten visitors agreed their visit helped their relationship with their loved one. Case workers helped more than 3,000 people in prison, courses reached 1,300 people in prison and their loved ones, and 596 emergency welfare grants totalling £116,597 were provided.

Report snapshot
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About

Pact (Prison Advice and Care Trust) is a national charity supporting prisoners, people with convictions and their families, working to reduce reoffending by building stronger families and healthier relationships, and running the Prisoners' Families Helpline on behalf of HMPPS.

Key Metrics

110,000+ prison visits for children and young people supported last year
3,000+ people in prison helped by case workers with relationships, mental health and preparation for release
£116,597 in emergency welfare grants (596 grants)

Key Outcomes

  • Nine in ten visitors agreed their visit helped their relationship with their loved one
  • Individuals supported through the CRS contract reported a 61% improvement in confidence about their future and their relationships
  • Hear Our Voice training reached 240 teachers and school staff, and the schools' toolkit was used by more than 330 schools

Geography

England and Wales

Impact Snapshot
Key Metric 1
8,033 children, adults and families affected by a disappearance helped in 2022/23
Key Metric 2
35,064 TextSafe® messages sent to missing children and adults; 2,960 Suicide Risk TextSafe® messages to high-risk individuals
Key Metric 3
40% of Lost Contact tracing cases successfully resolved; 1,000+ multi-agency professionals trained
30th anniversary year: over 10 years and £10 million raised by players of People's Postcode Lottery for Missing People's services
Impact Snapshot
Key Metric 1
CHF 3 million+ total programme funding raised in 2025 — a record — with CHF 1.3 million redeployed directly to YMCA National Movements
Key Metric 2
2.5 million people reached through digital skilling initiatives via HP partnership across 30 YMCA partners since 2021
Key Metric 3
37,000 people directly reached per Community Wellbeing project (1.3 million indirectly); 85 new Change Agents enrolled from 44 countries
5,000 jobs to be created under Igniting Youth Futures (USD 5.2 million Accenture/Macquarie-funded); 750+ young people already reached at year-end
Impact Snapshot
Key Metric 1
95 individual young people in under-16s groups; 85 in over-16s groups; 42 in Transformers (trans/non-binary); 114 young people supported through 385 one-to-one sessions
Key Metric 2
149 parents and carers supported across 44 online and in-person groups; 3,500+ participants in training and workshops across 97 sessions
Key Metric 3
96% of young people said Allsorts groups had been of help; 75% said coming to Allsorts improved their overall wellbeing
Won Investing in Children's Member of the Year Award for extensive youth voice integration; 100% of Summer Programme participants enjoyed activities