Mind in Croydon Impact Report 2024–25

About

Active Minds (physical activity, peer support, wellbeing groups, allotment); Advocacy Service (IMHA and community advocacy at Bethlem Royal Hospital — 7-year Croydon Council contract won); Carers Support Service (160 one-to-one sessions, 47 group sessions — 7-year contract won); Counselling (BACP-accredited, 326 clients, 1,302 sessions delivered by volunteers); Carers Counselling (278 carers, 545 sessions); Croydon Health and Wellbeing Space (information, advice, financial support, peer groups — with Croydon BME Forum and SLaM); Welfare Benefits Advice (614 clients, £1.4m unclaimed benefits); In-Reach Peer Support (6 inpatient rehabilitation units); Mental Health Personal Independence Coordinator (MHPIC — 344 clients, 992 GP huddles); Recovery Space (7-days crisis support, day and evening); Social Networking and The Hub (527 clients, creative groups, drama, art, singing, equine therapy); Lived Experience Advisory Panel (shapes governance and service design) Custom geography from upload: Croydon, South London, UK

Key Metrics

Key Outcomes

• 92% of Active Minds members felt their mental health improved; 89% of Recovery Space clients satisfied; 100% of one-to-one counselling clients would recommend the service; Independent evaluation of In-Reach Peer Support described it as 'a blueprint to support other peer development in statutory services'
• Seven-year Croydon Council contract won for IMHA Advocacy; seven-year contract won for Carers Support and Carers Counselling; Highly Commended at Mind Excellence Awards (Effective Services and Equality & Diversity); successful move from Pampisford Road to Orchard House begun
• 92% of CHWS clients reported improved wellbeing; 105% increase in males accessing CHWS for first time; 3,500+ minutes of interpreting services purchased across 20+ languages; 47% of CHWS support related to financial issues reflecting cost-of-living pressure

Geography

Other