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Gateway Family Services Impact Report 2025/26

Gateway Family Services CIC connects families and communities across Birmingham, Solihull and the Black Country to the support they need. Its Impact Report 2025/26 records 380 families referred for targeted Early Help support, 5,772 Social Prescribing referrals across nine Primary Care Networks, GBP 349,510 of Household Support Fund money reaching Edgbaston households, and 1,189 initial wellbeing assessments.

Report snapshot
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About

Gateway Family Services CIC is a community interest company working across Birmingham, Solihull and the Black Country. Its services include Early Help Edgbaston & Northfield, the Edgbaston Neighbourhood Network Scheme, Maternity & Neonatal Voices Partnerships, Social Prescribing, Solihull Lifestyle Service, Carers@Heart and Health and Wellbeing Coaches.

Key Metrics

Families supported 380 families referred for targeted Early Help support, with 800 families reached through events and drop-ins.
Social Prescribing referrals 5,772 referrals received across nine Primary Care Networks by the Social Prescribing team.
Household Support Fund GBP 349,510 of Household Support Fund money distributed straight into Edgbaston households when they needed it most.
Wellbeing assessments 1,189 initial wellbeing assessments held by the Health and Wellbeing Coach Service, plus 600+ Lifestyle Checks for carers through Carers@Heart.

Key Outcomes

  • 800 families connected to support through Early Help, events and drop-ins across Edgbaston and Northfield.
  • GBP 349,510 of crisis support reached Edgbaston households through the Household Support Fund.

Geography

West Midlands

Impact Snapshot
Key Metric 1
8,033 children, adults and families affected by a disappearance helped in 2022/23
Key Metric 2
35,064 TextSafe® messages sent to missing children and adults; 2,960 Suicide Risk TextSafe® messages to high-risk individuals
Key Metric 3
40% of Lost Contact tracing cases successfully resolved; 1,000+ multi-agency professionals trained
30th anniversary year: over 10 years and £10 million raised by players of People's Postcode Lottery for Missing People's services
Impact Snapshot
Key Metric 1
CHF 3 million+ total programme funding raised in 2025 — a record — with CHF 1.3 million redeployed directly to YMCA National Movements
Key Metric 2
2.5 million people reached through digital skilling initiatives via HP partnership across 30 YMCA partners since 2021
Key Metric 3
37,000 people directly reached per Community Wellbeing project (1.3 million indirectly); 85 new Change Agents enrolled from 44 countries
5,000 jobs to be created under Igniting Youth Futures (USD 5.2 million Accenture/Macquarie-funded); 750+ young people already reached at year-end
Impact Snapshot
Key Metric 1
95 individual young people in under-16s groups; 85 in over-16s groups; 42 in Transformers (trans/non-binary); 114 young people supported through 385 one-to-one sessions
Key Metric 2
149 parents and carers supported across 44 online and in-person groups; 3,500+ participants in training and workshops across 97 sessions
Key Metric 3
96% of young people said Allsorts groups had been of help; 75% said coming to Allsorts improved their overall wellbeing
Won Investing in Children's Member of the Year Award for extensive youth voice integration; 100% of Summer Programme participants enjoyed activities
Impact Snapshot
People supported
35,486 people supported by Local Solutions in 2025/26 across homelessness, care and carers services.
Hours of home care
396,620 hours of care delivered in people's homes, with 1,259 people supported to live independently at home.
Social and economic value
GBP 23.5m of social and economic value generated in 2025/26.
35,486 people across the Liverpool City Region and North Wales supported to live healthier, safer and more connected lives.