Health & Wellbeing Community & Social Justice
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Garden House Hospice Care

Quality Account 2024/25

Garden House Hospice Care provides specialist palliative and end of life care across North Hertfordshire and Stevenage. Their 2024/25 Quality Account covers 910 active community members, 15 Wellbeing Hubs averaging 711 weekly attendances, 930 volunteers, a Frailty in-reach service exceeding all targets at Lister Hospital, and a landmark new Enhanced Nursing Care Home contract covering 3,900+ care home beds across 450 square miles — with 34% NHS and 64% community funding.

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About

Inpatient Unit (palliative and reablement; Admiral Nurse dementia CNS; 24/7 advice line); Hospice at Home; CHC Fast Track community service (10-bed capacity); Enhanced Nursing Care Home (ENCH) service (450 sq miles, 3,900+ beds, 12 PCNs from April 2025); Frailty in-reach at Lister Hospital (431 patients, 266 ED transfers); 15 Wellbeing Hubs (Letchworth, Hitchin, Stevenage, Royston, Ashwell, Weston); Compassionate Neighbours (450 referrals, 76 new volunteers); community minibus (798 trips, 150 members); 12 charity shops; partnerships with 66 local schools Custom geography from upload: North Hertfordshire & Stevenage (Letchworth, Hitchin, Stevenage, Royston)

Key Metrics

Key Metric 1 910 active community members visited weekly by Compassionate Neighbours or attending a Wellbeing Hub; average weekly attendance of 711 at 15 Wellbeing Hubs; 930 active volunteers (444 new in year)
Key Metric 2 55% of inpatient patients had a non-cancer diagnosis — exceeding 50% target and demonstrating breadth of palliative care beyond oncology; 74.8% inpatient occupancy (below 85% operational threshold)
Key Metric 3 £8 million required annually; 34% from NHS; 64% (£5.5m) raised by Fundraising and Trading teams; new ENCH contract covering 450 square miles and 3,900+ care home beds awarded April 2025

Key Outcomes

  • Wellbeing Hubs rated 9.4/10; 100% positive approval rating; 86% of attendees report reduced loneliness and social isolation; 98% feel more informed about local services — outstanding community wellbeing outcomes
  • New ENCH contract awarded April 2025 covering East and North Herts patch — expanding reach to 3,900+ residential and nursing care home beds across 450 square miles, in collaboration with 12 Primary Care Networks
  • Frailty in-reach service at Lister Hospital surpassed targets: 431 patients supported against target of 360; 266 successful ED transfers against target of 206 — demonstrating significant NHS system value

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