17,031 clients helped; 68,851 issues addressed; 3,000 food bank vouchers issued; 1,600 clients supported via outreach; 4,000 people engaged at library events; 700 residents in community skills training
Key Metric 1
70 volunteers across 7 roles; volunteer value: £632,039; 2,860 volunteer hours at libraries
Key Metric 2
£8,707,218 income gained for clients; total social value generated: £31,346,447; fiscal value: £4,653,685; public value of improved wellbeing: £23,284,069; for every £1 invested: £2.59 fiscal, £17.43 public, £14.19 to people helped; £880,123 in additional funding leveraged
Key Metric 3
Social return on investment: Every £1 invested generates £17.43 in public value and £14.19 value to people helped; stakeholder savings include £1,770,732 for DWP, £1,523,722 for housing providers, £731,497 for NHS, and £564,457 for LBHF through preventing homelessness and mental health demand