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Citizens Advice Derbyshire Districts

Citizens Advice Chesterfield Annual Report 2025/26

Citizens Advice Derbyshire Districts delivers free, independent advice to the Chesterfield community, helping 3,379 people tackle 33,750 issues in 2025/26. The service secured £6.5 million in benefits and grants for clients and managed over £1.6 million of debt. For every £1 invested, it generates £29.31 in wider economic and social benefits and £2.76 in government savings. 72% of clients are disabled or have a long-term health condition. New projects in 2025/26 include the Money Mindful mental health and debt project, a Youth Guarantee Trailblazer for NEET young people, hospital outreach at Chesterfield Royal, and BSL-accessible drop-ins with the British Deaf Association.

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📋About

Drop-in and appointment-based advice at Chesterfield office; telephone Adviceline (21,000+ calls per year); GP outreach services across Derbyshire surgeries; foodbank and community venue advice sessions; supermarket pop-up events; specialist Money Advice Team (debt, budgeting, DROs, homelessness prevention); Energy Projects (Priority Services Register, grants, fuel vouchers, heat pumps, solar panels); Money Mindful project for clients with mental health and financial difficulties (National Lottery funded); Youth Guarantee Trailblazer for 18-21 year olds NEET; Chesterfield Royal Hospital weekly outreach; British Deaf Association monthly BSL-accessible drop-in sessions; Consumer Energy Debt Advice national telephone service Custom geography from upload: Chesterfield, Derbyshire, UK

📊Key Metrics

3,379 people helped; 33,750 total issues dealt with; £6,508,333 income gained through benefits and grants Key Metric 1
£1,605,016 debts managed and/or written off; 18,738 benefit issues and 4,680 debt issues handled; 72% of clients disabled or with a long-term health condition Key Metric 2
£29.31 in wider economic and social benefits for every £1 invested; £2.76 in savings to government and public services per £1; £1,644,386 social value to NHS through reducing GP and mental health service use Key Metric 3

✅Key Outcomes

  • 9 in 10 clients said Citizens Advice helped them find a way forward; 3 in 4 said they could not have resolved issues without help; £752,433 saved by local government through homelessness reduction and council tax scheduling
  • 20% of clients disclosed mental health conditions; Money Mindful project specifically linking debt and mental health support; volunteers: 90% felt more connected to community, 72% felt more confident, 29% went on to find paid work
  • £459,402 public value of volunteers; services delivered across all 16 Chesterfield wards including highest deprivation areas; targeted outreach at 20+ community venues, surgeries and foodbanks across the district

📍Geography

East Midlands

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