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AbilityNet Impact Report 2025

AbilityNet's Impact Report 2025 reports that the charity opened 2,000 digital doors every day in 2025 in pursuit of its vision of a digital world accessible to all. It covers support for individuals (including the Tech Volunteer experience and devices to delete the digital divide), support for organisations to make digital experiences accessible and inclusive, support for the sector, the TechShare Pro conference, partnerships, and how AbilityNet measures its impact, with 93% of individuals and 95% of organisations reporting positive impact.

Report snapshot
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About

AbilityNet is a UK charity that has helped people get online, build digital skills and use technology for 28 years, and helps organisations make their digital products and workplaces accessible and inclusive.

Key Metrics

2,000 digital doors opened every day in 2025
93% of individuals reported a positive impact
95% of organisations reported a positive impact

Key Outcomes

  • Disabled and older people supported to use technology at home, work and in education
  • Organisations across sectors supported to embed accessibility
  • Devices and volunteer support provided to close the digital divide

Geography

UK-Wide

Impact Snapshot
Key Metric 1
8,033 children, adults and families affected by a disappearance helped in 2022/23
Key Metric 2
35,064 TextSafe® messages sent to missing children and adults; 2,960 Suicide Risk TextSafe® messages to high-risk individuals
Key Metric 3
40% of Lost Contact tracing cases successfully resolved; 1,000+ multi-agency professionals trained
30th anniversary year: over 10 years and £10 million raised by players of People's Postcode Lottery for Missing People's services
Impact Snapshot
Key Metric 1
CHF 3 million+ total programme funding raised in 2025 — a record — with CHF 1.3 million redeployed directly to YMCA National Movements
Key Metric 2
2.5 million people reached through digital skilling initiatives via HP partnership across 30 YMCA partners since 2021
Key Metric 3
37,000 people directly reached per Community Wellbeing project (1.3 million indirectly); 85 new Change Agents enrolled from 44 countries
5,000 jobs to be created under Igniting Youth Futures (USD 5.2 million Accenture/Macquarie-funded); 750+ young people already reached at year-end
Impact Snapshot
Key Metric 1
95 individual young people in under-16s groups; 85 in over-16s groups; 42 in Transformers (trans/non-binary); 114 young people supported through 385 one-to-one sessions
Key Metric 2
149 parents and carers supported across 44 online and in-person groups; 3,500+ participants in training and workshops across 97 sessions
Key Metric 3
96% of young people said Allsorts groups had been of help; 75% said coming to Allsorts improved their overall wellbeing
Won Investing in Children's Member of the Year Award for extensive youth voice integration; 100% of Summer Programme participants enjoyed activities