Wirral Mind Annual Report and Financial Statement 2024/2025

Wirral Mind is a Birkenhead-based community mental health charity serving Wirral, Cheshire and Merseyside. In 2024/25 its Fountain Project welcomed 19,355 people, its Motiv8! free fitness programme saw over 6,000 participants, 147 mums completed the award-winning Mums Matter perinatal programme, and 2,707 counselling sessions were delivered. The Floating Support service helped 98 service users reduce reliance on A&E and crisis services, and the Third Sector Connector achieved 100% success in supporting clients to make positive change. Total income grew to £1.82 million. The year also saw the launch of The Recoverist Podcast tackling addiction stigma, and a 'Good' PAMMS inspection rating for Supported Living.

Report snapshot
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📋About

Fountain Project open access mental health drop-in (support groups, choir, Hearing Voices Group, Reading Group, Motiv8! fitness programme with 14 weekly activities including BoxFit, ChairFit, Pilates, archery); Mums Matter evidence-based perinatal mental health programme with creche; BACP-accredited counselling service (up to 70 sessions/week); Befriending service; Floating Support (community crisis prevention); Third Sector Connector (co-delivered with Age UK Wirral and WIRED); Carrog holiday cottage; Community Training Programme; External Workplace Wellbeing training; Lived Experience Networks for suicide/self-harm prevention and substance misuse; The Recoverist Podcast; Supported Living Custom geography from upload: Wirral, Cheshire and Merseyside, UK

📊Key Metrics

19,355 people visited the Fountain Project drop-in; 11,619 attended support groups; 6,582 attended Motiv8! fitness sessions; 2,707 counselling sessions delivered Key Metric 1
147 mums completed Mums Matter (237 children benefiting); 516 supported by Third Sector Connector; 1,057 befriending hours provided; 141 people completed Mental Health First Aid training Key Metric 2
£1,822,208 total income (2024: £1,606,570); 55 volunteers across all services; 98 service users became less reliant on A&E, Crisis Line and mental health beds through Floating Support; 'Good' rating in PAMMS inspection Key Metric 3

Key Outcomes

  • Mums Matter participants consistently report GAD7/PHQ9 improvements of 7–13 points — significantly above the 2–3 typically seen in NHS perinatal services; 100% of Third Sector Connector clients successfully supported to make positive change
  • Motiv8! secured 3 years of Public Health Wirral funding; received DHSC Suicide Prevention Grant Fund of £111,000 for Mums Matter; Enhanced Status achieved through National Mind's Quality Assurance Framework for Training
  • 80 Floating Support service users reported improved health and wellbeing; 30 individuals prevented from becoming homeless; 72 individuals developed new or existing life skills; member lost 40kg in 18 months reversing health problems

📍Geography

North West

2025 Enhanced

Annual Review April 2024 to March 2025

Social care services provided to thousands of people with learning disabilities; information and advice service caseloads growing in complexity; financial resilience rebuilt ahead of NI cost pressures
Key Metric 1
Omaze Yorkshire House Draw partnership raised £3.9m in 6 weeks with Jodie Whittaker as ambassador; awareness of people with learning disability significantly boosted through campaign
Key Metric 2
Voices Council (led by people with learning disabilities) challenged decisions on service handbacks, agency staffing and benefits access; new strategy to 2030 under development; new CEO Jon Sparkes OBE joined June 2024
Key Metric 3
Rebuilt financial resilience ahead of NI cost increases — 'more fortunate than many in the sector'; 80th anniversary approaching; new CEO appointed to lead strategy development
2024 Enhanced

Annual Report and Accounts 2024

518 new guide dog partnerships created in 2024 — 10% increase beating projections; 1,379 new puppies from breeding programme; 400th buddy dog partnership matched
Key Metric 1
17,500+ volunteers giving 12 million+ volunteer hours collectively; 2,400+ volunteers looked after dogs; 7,000+ training sessions on tech, travel and life skills delivered by Vision Rehabilitation Specialists
Key Metric 2
£47m raised through Sponsor a Puppy; £3.1m from raffles; £8.3m increased income from gifts in Wills; 3.45 million clicks to digital information and advice content; 5,900 visits to new Tech Selector assistive tech review tool
Key Metric 3
1,864 children and family members attended My Time to Play sessions; 6,852 large-print books delivered; 5,991 habilitation sessions completed to help children learn essential skills; 432,817 online learners accessing digital content
2025 Enhanced

Annual Report 2024-25

202,694 people supported across 270 locations; 74,070 in drug and alcohol; 102,531 in mental health; 1,035 in learning disability; turnover £191.9m
Key Metric 1
96% of regulated services rated Good or Outstanding by CQC; 12,456 naloxone kits dispensed (5.6% increase); 11,405 Hepatitis C tests (59% increase); 7,448 FibroScans (300% increase)
Key Metric 2
234 peer mentors; 82 volunteers; 5,194 colleagues (60% with lived experience); £7.79m invested in local VCSE organisations; £131.87m social value from local employment
Key Metric 3
87% of people supported have overall positive experience; 90% feel safe; 774/1,063 (72%) in Birmingham social prescribing service achieved goals across health, community, emotional and employment domains; new Lincolnshire Recovery Partnership reached over 160 staff in year one