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Annual Report and Accounts 2024–25

WaterAid's 2024-25 annual report covers the first year of implementation of its new ten-year Global Strategy. UK-managed programmes reached 441,387 people with clean water and supported 385 healthcare facilities and 405 schools. Since 1981, the federation has reached 30 million people with clean water. Income was £92.12m against expenditure of £97.02m. Key highlights include a royal reception at Buckingham Palace, gender-transformative WASH governance in Bangladesh, and climate-resilient water systems in Zambia and Madagascar.

Report snapshot
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About

Water, sanitation and hygiene (WASH) infrastructure delivery in households, schools and healthcare facilities; community behaviour change programmes; strengthening local government and utility systems; climate resilience of water systems; gender-transformative governance; policy influencing and advocacy at national and global levels; capacity strengthening of local NGOs and governments

Key Metrics

Key Metric 1 441,387 people reached with clean water and 118,051 with improved sanitation through direct household and community programmes in 2024-25 (UK-managed activities)
Key Metric 2 385 healthcare facilities and 405 schools supported with water, sanitation and hygiene services in 2024-25
Key Metric 3 Since 1981, across the federation: 30 million people reached with clean water, 29.6 million with decent toilets, 31.7 million with good hygiene

Key Outcomes

  • 1,741 communities supported and 515 water points installed in 2024-25; HM King Charles III hosted Water and Climate Reception at Buckingham Palace in March 2025 with WaterAid
  • Women's participation in community-based organisations in Bangladesh increased to 66%, with 62 of 90 CBO presidents now women, improving governance of sanitation services
  • Income £92.12m and expenditure £97.02m for year ended 31 March 2025; 68% of income from donations and legacies; new ten-year Global Strategy launched with four strategic aims including climate resilience of WASH systems

Geography

Other

Impact Snapshot
Key Metric 1
Total income £18,180,000 and total expenditure £18,560,000 (year ended 31 December 2024, charity no. 1084958 England/Wales and SC039654 Scotland); in 2024 spent £3.8m on...
Key Metric 2
700+ members supported through in-person visits and support calls in 2025; 697 support grants allocated in 2025 for essential items including specialist clothing, cooling...
Key Metric 3
Largest global investment in EB research to date: multi-million-pound drug repurposing trial provisionally agreed with LifeArc partner at Guy's and St Thomas' NHS Foundation...
£34,000 raised in 2025 winter appeal supporting families like Darcie's with specialist items, emotional support and research; 697 support grants delivered in 2025; first Members Connect event in Northern Ireland; EB Priorities Setting Partnership study completed providing global research roadmap
Impact Snapshot
Key Metric 1
22,507 households helped through RBL casework and specialist support services across 66 countries
Key Metric 2
22,600 grants given to those in need, totalling £11.8 million
Key Metric 3
733 beneficiaries represented at tribunals, resulting in £24.5 million in War Pensions awards
1,548 new families living with dementia supported by RBL Admiral Nurses service
Impact Snapshot
Key Metric 1
3,600 blind veterans received support across the UK; 447 new blind veterans started receiving support in 2024/25
Key Metric 2
1,598 referrals to rehabilitation services completed; 313 veterans received assistive technology training
Key Metric 3
997 volunteers donated 26,824 hours of support; befriending service awarded Quality in Befriending Excellence — one of only 11 organisations in the UK to...
1,831 National Creative Wellbeing Project packs issued to help veterans reconnect with creativity and independence
Impact Snapshot
Key Metric 1
349,000+ people completed the Know Your Risk tool to assess their risk of type 2 diabetes in 2024
Key Metric 2
£4 million invested in 17 new research projects; total active grants portfolio worth over £45 million
Key Metric 3
32% of people completing NHS England's Path to Remission programme — which Diabetes UK campaigned for — put their type 2 diabetes into remission
Type 1 Diabetes Grand Challenge invested over £23 million in 19 projects across 161 experts from 47 institutions in 8 countries since 2022